Cloud Support Engineer

Would you like to solve technical challenges for our customers? Are you passionate about ensuring customer success? Join our world class Technical Support team Our Team strives to be the most trusted support services partner. We strive to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. We deliver media and security services to proactively maintain quality and protect our customer's online presence.

Make a difference to our business As a Cloud Support Engineer, you will solve complex technical issues for our customers applying best practice solutions. Through proactively reviewing and mitigating risk, you will minimize any potential service disruptions for some of the top internet companies in Japan

As a Cloud Support Engineer, you will be responsible for:

• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
• Contributing to the strategic direction of the global support team to develop and implement best practices
• Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
• Working independently with the customers manage customer incidents and escalations to closure
• Communicating with customers in Japanese and internal communication in English (Written and Spoken)

Do What You Love To be successful in this role you will:

• Have experience with working on web application issues (HTML, javascript, JSP)
• Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
• Be experienced in providing technical solutions and support to customers
• Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
• Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members
• Show passion for self improvement and education
• Have fluency to communicate with customers and internal in fluent Japanese and English

Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.