Cloud Support Engineer

• Responsible for IT component of Data Center Services and Cloud and MITS Support technical support services through 24/7 systems operations, maintenance, and incident resolution.
• Provision new client in DNS, add/modify/remove zone entry, remove client in DNS by following a work instruction manual and guidance of senior colleague.
• Provision new client, modify client information and remove client domain in Web Hosting by following a work instruction manual and guidance of senior colleague.
• Provision new email account, modify email account information, delete email account in O365 portal by following a work instruction manual and guidance of senior colleague/s.
• Install and operate windows or linux operating systems by following a work instruction manual and guidance of senior colleague.
• Monitor virtualization systems and hardware systems.

Job Qualifications:

• 1-2 years of experience in cloud support or related IT roles.
• Working knowledge of systems, hardware, servers, virtual machines, network technology.
• Can understand and do basic network concepts such as -> TCIP, configuration, traceroute, changing network interface on server.
• Working knowledge of ICT security. This includes checking of firewall on server, server log.
• Working knowledge of storage technology. This include monitoring of storage devices.
• Working knowledge of one database system. This includes checking and performing basic sql commands, running backup, checking backups.

Benefits:

• Promotion to permanent employee
• Work from home

Work Location: Hybrid remote in Makati