Cloud Support Engineer

☁️ Cloud Data Platform Support Engineer

Are you passionate about cloud infrastructure, platform operations, and solving complex technical challenges? We are looking for a Cloud Data Platform Support Engineer to help maintain, support, and optimize our cloud-based data platform. This is an excellent opportunity for someone who thrives in production environments, enjoys troubleshooting and automation, and wants to grow their expertise in modern data platforms and cloud technologies.

What You'll Do

✅ Manage, monitor, and support cloud infrastructure environments within AWS and/or Azure

✅ Troubleshoot and resolve production issues across cloud platforms, networking, databases, and data services

✅ Configure and optimize cloud networking components, including VPCs/VNETs, security groups, load balancers, and connectivity solutions

✅ Deploy, maintain, and support cloud-based applications and data platform services

✅ Implement monitoring, logging, alerting, and observability solutions to ensure platform reliability and performance

✅ Perform root cause analysis and drive resolution of critical production incidents

✅ Develop and maintain automation scripts and operational tools using Python, Bash, PowerShell, or similar technologies

✅ Support CI/CD deployment pipelines and Infrastructure-as-Code initiatives

✅ Collaborate closely with engineering teams to improve scalability, performance, and operational efficiency

✅ Manage and support cloud databases and data platform technologies

✅ Create and maintain technical documentation, troubleshooting guides, and operational best practices

What We're Looking For

✔️ 4+ years of experience in Cloud Engineering, Platform Engineering, Infrastructure Engineering, DevOps, Technical Support Engineering, or similar roles

✔️ Hands-on experience administering AWS and/or Azure environments

✔️ Strong understanding of cloud infrastructure, networking, security, and platform services

✔️ Experience supporting production environments and troubleshooting distributed systems

✔️ Knowledge of cloud monitoring, logging, and observability tools

✔️ Experience with scripting and automation using Python, Bash, PowerShell, or similar languages

✔️ Understanding of databases, connectivity, and platform performance optimization

✔️ Experience with CI/CD pipelines and deployment automation

✔️ Excellent troubleshooting, communication, and problem-solving skills

✔️ Ability to work independently while knowing when to escalate issues to engineering teams

✔️ Interest in expanding skills in data engineering, automation, and AI-enabled tools

Nice to Have

⭐ Experience supporting modern data platforms and data operations environments

⭐ Familiarity with Snowflake, Fivetran, DBT , or similar technologies

⭐ Strong SQL skills for troubleshooting, diagnostics, and data validation

⭐ Knowledge of ETL/ELT workflows and data pipeline operations

⭐ Experience with Infrastructure as Code tools such as Terraform, CloudFormation, ARM Templates, or Bicep

⭐ Kubernetes and containerization experience

⭐ AWS or Azure certifications