Cloud Support Engineer

Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services. Perform daily health checks across cloud infrastructure. Investigate infrastructure-related incidents and service degradation. Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues. Review GCP Cloud Logging and Cloud Monitoring alerts and logs. Execute approved operational runbooks and recovery procedures. Support incident resolution and participate in root-cause analysis. Coordinate with application, database, network, security, and cloud engineering teams during incidents. Support backup, recovery, capacity, and availability activities. Maintain infrastructure operational documentation and troubleshooting procedures. Escalate defects or infrastructure changes requiring engineering intervention. Support production changes and perform post-change validation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Desired Candidate Profile

Bachelor's degree in Computer Science, IT, Engineering, or equivalent. Google Associate Cloud Engineer certification preferred. ITIL Foundation is an advantage. Experience supporting business-critical production environments. Required Technical / Professional Skills: Google Cloud Platform fundamentals Compute Engine Cloud Storage IAM and service accounts VPC networking Firewall rules and routing fundamentals Load balancers Cloud Logging Cloud Monitoring gcloud CLI Linux administration fundamentals Basic scripting/automation Incident troubleshooting Backup and recovery concepts