Cloud Support Engineer | AWS

Role & responsibilities:

• Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers
• Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments
• Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process
• Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary
• Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities
• Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc
• Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments
• Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc
• Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement
• Establish a good working relationship with customers and other professionals
• Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments

Preferred candidate profile

• B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure
• Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support.
• Familiarity with the fundamentals of Linux scripting languages
• Experience in AWS Administration
• Effective written and verbal communication skills