Cloud Support L2 (Data Project)

• Act as the Level 2 escalation point for cloud incidents and service requests from L1/Service Desk; troubleshoot, resolve within SLA, or escalate to L3 with clear findings.

• Monitor cloud workloads and respond to alerts (CloudWatch, Grafana); perform log analysis to identify root causes and support post-incident reviews.

• Troubleshoot connectivity and performance issues across VPC, VPN, Direct Connect, Load Balancer, and Firewall, including on-premises to cloud connectivity.

• Operate and verify backup and DR routines (AWS Backup, AMI, restore tests) to ensure systems remain available and recoverable.

Your skills and experience

• A bachelor‘s or master‘s degree in Computer Science, Engineering, or other computer-related fields.

• 5+ years of experience in cloud operations, infrastructure automation, security governance, and multi-cloud/hybrid cloud environments.

• Strong understanding of AWS (Landingzone, Multi-account, EC2, RDS, S3, Lambda, IAM, VPC, CloudWatch, AMIs, AWS Backup etc.). Familiarity with Azure, GCP (optional but beneficial for multi-cloud environments)

• Expertise in Terraform/Terragrunt, Ansible, CloudFormation for automating infrastructure deployment

• Strong scripting skills in Python, Bash, or PowerShell for automation tasks

• Experience with CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or AWS CodePipeline

• Hands-on experience with cloud monitoring tools (AWS CloudWatch)

• Experience with Grafana for data visualization and building operational dashboards

• Knowledge of IAM policies, Service Control Policies (SCPs), AWS Organizations for governance

• Understanding of cloud security best practices, encryption, and network security

• Strong knowledge of VPC, Subnetting, Endpoint, Privatelinks, VPN, Direct Connect, Load Balancers, Firewalls, F5, Paloalto. Troubleshooting connectivity between on-premises and cloud environments

Why you'll love working here

• Negotiable income from VND 38,000,000 to 48,000,000 gross/month. Attractive total compensation package of up to 16 months per year. 100% base salary during probation.

• Full benefits including Social Insurance, Health Insurance, Accident Insurance, and Personal Healthcare Insurance (Bao Viet Gold healthcare package covering both inpatient and outpatient services).

• Opportunity to participate in billion-dollar transformation projects, building and developing end-to-end FULL CLOUD SERVICES, supporting the implementation of New Core, New Card, Payment systems, and fully digital SME banking.

• Provided with full working equipment: laptop, PC, SIM card, mobile plan, and uniform.

• Entitled to standard benefits such as annual company trips, lunch allowance, birthday benefits, wedding/funeral support, and training/certification sponsorship.

• Access to various sports clubs and wellness activities (running, badminton, pickleball, football, yoga, etc.).

• Preferential interest rates for housing loans, car loans, personal loans, overdraft facilities, and employee loan programs.

• Holiday bonuses on National Day (Sep 2), Reunification Day (Apr 30), Hung Kings’ Festival, International Women’s Day (Mar 8), Vietnamese Women’s Day (Oct 20), and New Year.

• Flexible working schedule with no time tracking; employees can choose from 3 shifts: 8:00 – 17:30, 8:30 – 18:00, or 9:00 – 18:30. Lunch break from 12:00 – 13:30 (1.5 hours).

• Working days: Monday to Friday, plus 2 Saturday mornings per month (remote work allowed).

• Location: 18 Pham Hung, Tu Liem, Hanoi