Cloud Support M/F

Who we are

With over 25 years of experience, Sysmatch is a well-established name in IT Consultancy and Outsourcing, involved in both national and international projects that promote excellence in technology and services. Our secret? A team that blends talent, creativity, and experience to deliver robust, scalable, and tailored solutions.

We’re not just tech experts — we’re partners who support our clients’ transformation, anticipate trends, and drive their evolution. Flexibility, innovation, and a forward-thinking mindset are part of our DNA.

We’re hiring:

Cloud Application Production Support M/F – Hybrid (2/3x Lisbon)

What we are looking for

Main Tasks and Responsibilities:

• Provide Application Production support for WM IT Data platform applications and tools
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments
• Assist & train other ops profiles on Ansible, Dockers and K8s

Direct Responsibilities:

• Escalate timely to the divisional lead on possible risks, escalation matters and management issues.
• Adhere to Service Level objective target for the incidents and requests
• Review and create application Support knowledge articles.
• You will be part of 24/7 production support team (i.e Shifts/on call/Weekend/Public holidays)
• Participate and support bank’s DR/Live play activities.
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Contributing Responsibilities:

• Risk Mitigation – By enforcing production readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk.
• Customer Confidence – High availability services and transparent communication to develop the relationship with Wealth Management Business.
• Operational Efficiency – Automation, continuous improvement initiatives and clear knowledge transfer lower mean time to detect (MTTD) and mean time to resolve (MTTR), delivering cost savings.
• Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

Technical Skills:

• Strong knowledge of Linux platform, CLI and Shell Scripting
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Good understanding of Continuous integration (Jenkins, Travis, Concourse, etc.)
• Strong knowledge of Infrastructure automation (Ansible, Terraform.)
• Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker
• ITIL Practices

Qualifications and Experience:

• Master’s degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering
• At least 2+ years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google)
• At least 2+ years of hands-on experience Ansible/Docker
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Certified Kubernetes Application Developer (CKAD)
• Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
• Optional: HashiCorp Certified: Terraform Associate (003)
• Optional: HashiCorp Certified: Vault Associate (002)

Language Skills:

• English – Expert

What we offer

• A personalized onboarding experience that welcomes and supports you throughout your journey.
• Regular and constructive feedback to boost your growth and development.
• A dynamic project with a prestigious international client.
• A competitive salary package, aligned with your experience and skills.
• Career development opportunities through ambitious and innovative tech projects.
• A collaborative culture that values creativity and individual progress.
• Access to exclusive discounts in a wide network of partners, including health, wellness, travel, culture, gastronomy, leisure and much more.
• Team-building events and initiatives that create memorable shared experiences.

Salary Range: 38.000€ - 48.000€ Gross Annual + Benefits