Cloud Systems Senior Administrator (L3)

I. PURPOSE

The Cloud Systems Administrator is a senior technical role responsible for designing, governing, and optimizing enterprise cloud operations across multi-cloud environments. This position ensures compliance, security, and operational excellence by leading advanced troubleshooting, automation, and architecture-level decisions. The role involves collaboration with cross-functional teams, providing executive-level advisories, and driving continuous improvement initiatives.

II. DUTIES AND RESPONSIBILITIES

• Conduct and oversee asset audits to ensure compliance with organizational and regulatory standards
• Review and assess provider vulnerability management policies and recommend secure baselines such as CIS Benchmarks
• Approve remediation strategies for complex, multi-tenant, and hybrid environments while advising on emerging risk trends
• Define enterprise event management strategies, including correlation, monitoring policies, and observability standards
• Architect integrations across ITSM, SIEM, and AIOps platforms and implement AI-driven anomaly detection
• Design and approve event response automation frameworks and telemetry standards across multi-cloud environments
• Contribute to incident postmortems, produce detailed RCA documentation, and recommend resilience improvements
• Provide advisory support during critical incidents and guide service recovery efforts
• Define and automate service request workflows, service catalog designs, and orchestration integrations
• Enhance self-service capabilities and review non-standard request templates for approval
• Establish change management frameworks, including models, classifications, and templates
• Review and approve high-risk or complex changes, ensuring proper risk mitigation, testing, and rollback strategies
• Lead cross-functional problem management reviews and perform advanced trend and root cause analysis
• Recommend architectural improvements and implement proactive issue detection and auto-remediation strategies
• Define patch management strategies, evaluate automation tools, and approve deployment frameworks and schedules
• Perform periodic reviews of patch policies and drive continuous improvement initiatives
• Prepare and deliver incident, operations, and emergency change reports for stakeholders and leadership

III. QUALIFICATIONS

A. Minimum Education

• Bachelor’s degree in Computer Science, Information Technology, or related fields

B. Minimum Experience/Training

• 7+ years in cloud operations, with at least 3 years in a senior or L3 role.
• Hands-on experience with Azure, AWS, and hybrid cloud environments.
• Experience managing people
• Strong background in ITSM, SIEM, and AIOps integrations.
• Proven expertise in compliance frameworks (CIS, NIST, ISO 27001).
• Preferred certifications:

o Microsoft Certified: Azure Solutions Architect Expert

o AWS Certified Solutions Architect – Professional

o Certified Kubernetes Administrator (CKA)

o CISSP or equivalent security certification.

C. Competency

• Advanced troubleshooting and RCA skills.
• Strong analytical and optimization mindset.
• Advanced knowledge of cloud architecture, automation, and orchestration tools.
• Proficiency in scripting (PowerShell, Python) and Infrastructure as Code (Terraform, ARM).
• Deep understanding of vulnerability management, patching strategies, and security hardening.
• Familiarity with observability platforms and predictive analytics.
• Collaboration with cross-functional teams and governance.
• Excellent communication and documentation skills.

IV. WORKING CONDITIONS

• May require working beyond normal business hours, including weekends and holidays to meet project deadlines or address urgent client issues