Cloud Systems Support Specialist

Under the direction of the NEOnet Executive Director, the Cloud Systems Support Specialist is responsible for the administration, configuration, maintenance, support, and ongoing improvement of cloud-based systems and services utilized by NEOnet and educational entities associated with NEOnet. The Cloud Systems Support Specialist provides technical support for AWS cloud infrastructure, identity and access management, cloud-hosted applications, security services, and systems supporting NEOnet application development. This job has a FLSA status of Exempt.

MAJOR RESPONSIBILITIES:

1. Administration, configuration, maintenance, and support of Amazon Web Services (AWS) cloud infrastructure and services.

2. Administration and support of AWS identity and access management, including users, roles, policies, permissions, authentication, and access controls.

3. Administration and support of identity and access management technologies including Single Sign-On (SSO), Multi-Factor Authentication (MFA), SAML, OAuth, OpenID Connect, and automated user provisioning.

4. Configure, maintain, and monitor cloud security controls including identity security, access policies, data protection, logging, monitoring, and other security technologies.

5. Provide installation, administration, configuration, and end user support for centrally managed cloud and Software-as-a-Service (SaaS) applications.

6. Support and collaborate with the NEOnet development team in the architecture, provisioning, operation, troubleshooting, security, and deployment of cloud infrastructure supporting internally developed applications and services, including development, testing, staging, and production environments, APIs, databases, authentication services, and system integrations.

7. Troubleshoot cloud services, authentication, application integrations, hosted applications, networking, and connectivity issues and work with vendors as necessary to resolve service incidents.

8. Monitor cloud services for availability, performance, security, capacity, utilization, cost, and operational issues.

9. Develop and maintain scripts, automation, and processes to improve the provisioning, administration, monitoring, deployment, and support of cloud services.

10. Maintain technical documentation including system configurations, procedures, diagrams, standards, and support documentation.

11. Evaluate new cloud technologies, services, and features and make recommendations regarding their use within NEOnet and supported educational entities.

12. Assist with the development and implementation of standards and best practices for cloud administration, identity management, security, application hosting, and service delivery.

13. Perform other duties as assigned by the NEOnet Executive Director.

REQUIRED QUALIFICATIONS:

1. Minimum three years of experience with administration and support of Amazon Web Services (AWS) or equivalent enterprise cloud platforms.

2. Experience with the administration, configuration, and support of AWS cloud services and infrastructure.

3. Experience with identity and access management technologies, including AWS Identity and Access Management (IAM) or equivalent identity platforms.

4. Working knowledge of authentication and federation technologies including SAML, OAuth, OpenID Connect, Multi-Factor Authentication, and Single Sign-On.

5. Working knowledge of cloud security concepts including identity security, access control, role-based permissions, data protection, logging, monitoring, and security best practices.

6. Working knowledge of Microsoft Windows and Linux operating systems, DNS, networking, and other technologies commonly integrated with cloud services.

7. Experience troubleshooting cloud applications, authentication, application integrations, networking, and hosted services.

8. Working knowledge of scripting and automation technologies used to administer and support cloud environments.

9. Working knowledge of application development environments, APIs, web services, databases, source control, and cloud application hosting technologies sufficient to support the NEOnet development team and internally developed applications.

10. Ability to read and understand software and technical documentation.

11. Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially.

12. Ability to organize tasks into a logical and purposeful sequence and effectively manage multiple priorities.

13. Provide problem-solving initiative, cultivate resources available from other OECN sites, the Ohio Department of Education and Workforce, and associated commercial vendors.

DESIRED QUALIFICATIONS:

1. Minimum of two year degree in Computer Science, Information Technology, or equivalent.

2. Professional certification in related areas, including AWS, cloud architecture, security, networking, or other cloud technologies.

3. Experience supporting technology environments within K-12 education.

4. Experience with cloud migrations and the transition of on-premises services to cloud-based platforms.

5. Experience with APIs, application integrations, automated provisioning, infrastructure as code, and cloud service automation.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Language skills: Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from staff members and clients, regulatory agencies, or members of the business community. Ability to write reports. Ability to effectively present information to top management, public groups, and/or boards of directors.

2. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3. Physical Demands: While performing the duties of this job, the employee is required to sit, stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms, talk, or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, taste and smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee may occasionally be expected to move and/or lift 100 pounds or move but may obtain assistance or use equipment and carts to facilitate these tasks. Specific vision abilities by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

4. Work Environment: While performing the duties of this job, the employee frequently works near moving, mechanical parts and is frequently exposed to fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.

The employee shall remain free of any alcohol or nonprescribed controlled substance abuse in the workplace throughout his/her employment in the Council.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Cuyahoga Falls, OH 44221