Cloud Technical Engineer (SaaS)

The Cloud Technical Engineer is responsible for providing technical support to the SaaS team, ensuring the smooth operation of computer systems, software, and equipment. The ideal candidate will have a strong understanding of IT principles and practices, as well as excellent communication and problem-solving skills.

Having the chance to be trained and to work alongside the best technical minds in the industries (Google, Microsoft, LARK and AWS), you will be using your business knowledge and technical skills in an environment dedicated to maintaining industry superiority.

R****esponsibilities

• Work directly with Google Workspace, lark & Microsoft 365 cloud platforms and technologies (SaaS) to help clients resolve any issues, maintain and update computer systems, software, equipment and project deployment.
• Offer technical assistance to users, encompassing:

a. Troubleshooting hardware and software issues.

b. Addressing queries and providing prompt responses.

c. Resolving problems efficiently, ensuring a smooth user experience.

• Regularly conduct system health checks and provide proactive maintenance to minimize downtime and maximize productivity.
• Install and configure new software and hardware for Google Workspace, Microsoft 365 & Lark ensuring seamless integration.
• Collaborate with internal and clients’ IT teams to identify optimal hardware and software configurations for each platform.
• Provide comprehensive documentation and training to users to facilitate a seamless transition and on new technologies and features.
• Stay up-to-date on the latest technology trends and developments.
• Great communication skills more welcomed
• Ability to handle/conduct an event for huge crowds (hundred-thousand pax)
• Experience in managing project
• Basic documentation skill (Google Docs, Sheets, etc. and the Microsoft counterparts)
• Willingness to learn new things/technology
• Flexibility to travel when needed (trainings and meetings)

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Prior 2 years experience in a Technical Support role resolving tickets through an IT help desk.
• Fresh graduates are welcome to apply.
• Possess strong understanding of computer hardware and software; ability to perform unit and system integration testing.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with networking and security protocols.

What we offer

• Attractive and competitive remuneration package, including salary, bonus and additional benefits such as parking, medical coverage and travel allowances.
• Dynamic, creative and flexible working environment and culture.
• Long-term career growth or progression in career life.
• Direct exposure to global tech giants like Google, Microsoft, Lark & AWS.
• Sponsored professional certifications with additional incentives for successful completion.
• Comprehensive on-the-job training and continuous learning support.
• Opportunities to gain experience and collaborate across different regions.
• Annual overseas trip to celebrate milestones and achievement.
• Engaging social and recreational activities (e.g., badminton, pickleball)