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Cloud Technical Support Engineer
Skills
21 days ago
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Important information
Contract type:
Freelance / Contract
Salary:
MYR 54,000 – MYR 78,000 / year
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
29 September 2026
What they need
Responsible for provide CLOUD Computing technical support.
Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
Interface with engineering partner/on-site engineer to fulfill customer function and performance request.
Develop service FAQs and cases periodically based on service requirements, and share with others.
Job Requirement:
Degree in Computer Science, Information Technology or equivalent.
Required skills: Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage.
Added Advantages for cloud related certifications.
Good communication and customer service skills and the ability to work in a collaborative team environment.
Guidance & training will be provided.
Willing to work on shifts.
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