CloudOps Engineer

About Us Ascertra operates under the umbrella of the Vela Software Group, a division of Constellation Software Inc., a global leader in acquiring, managing, and growing software companies that are essential to their industries.

As a trusted technology partner, Ascertra helps organizations manage critical information, people, processes, and operational activities through leading solutions including Proarc, Coreworx, Mpower, Propeople, and Seaplanner. Our customers rely on our software to support the planning, engineering, construction, commissioning, operation, and maintenance of complex capital projects and industrial assets, including offshore energy facilities, refineries, power generation plants, and renewable energy projects. We are proud to help them reduce risk, maintain control, and make confident decisions based on trusted information.

About The Role We are looking for a pragmatic, hands-on engineer to join our Cloud Operations team. The ideal candidate will be someone who can operate independently, drive improvements and challenge existing approaches where appropriate.

Our environment spans multiple cloud platforms, products, databases and technologies. We do not expect candidates to know everything. We are looking for someone with strong technical fundamentals, a willingness to learn and the ability to troubleshoot unfamiliar systems.

Key Responsibilities

• Supporting production, development and test environments.
• Investigating and resolving production issues, contributing to root cause analysis and identifying improvements to prevent recurrence.
• Troubleshooting infrastructure, application, database and networking problems.
• Managing cloud-hosted infrastructure and services.
• Improving platform reliability, resilience, performance and cost efficiency.
• Supporting disaster recovery testing and recovery planning.
• Developing automation and reducing manual operational processes leveraging AI assisted tooling where suitable.
• Remediating findings from penetration tests, vulnerability scans and security reviews.
• Working closely with development, product and IT teams.
• Participating in an on-call rota for production environments.

Skills and Qualifications Essential

• Strong troubleshooting and problem-solving skills.
• Experience supporting cloud production systems.
• Broad understanding of infrastructure, networking and cloud technologies.
• Experience working with Windows and Linux environments.
• Cyber security conscious mindset with an understanding of secure configuration, vulnerability management and infrastructure hardening.
• Experience identifying and remediating security vulnerabilities and configuration weaknesses across cloud-hosted applications and services.
• Ability to learn new technologies quickly.
• Comfortable taking ownership and working independently.

Desirable Experience with any of the following would be beneficial:

• Azure
• Oracle Cloud Infrastructure (OCI)
• Vulnerability management and security remediation
• Monitoring, observability and application performance monitoring tools
• PowerShell, Bash or Python
• Infrastructure as Code
• CI/CD and deployment automation
• Windows Server
• Microsoft SQL Server
• PostgreSQL
• Oracle Database
• Azure App Services
• Azure Front Door & WAF
• Fortigate Firewall
• Relevant professional experience, technical qualifications or a degree in a related field.

How We Work We are a team operating across Europe, North America and Asia-Pacific. This position strengthens our European coverage and will work closely with colleagues across our Cloud Operations function.

There are no rigid support tiers within Cloud Operations. Everyone is expected to contribute across operational support, platform improvements, security initiatives and project delivery.

Accessibility Statement Our company is committed to accessibility, inclusivity, and barrier‑free employment practices, and to upholding the human rights of all employees. We welcome and encourage applications from candidates with disabilities.

Accommodations are available upon request at every stage of the recruitment process. If you require a specific accommodation due to a disability or medical need, please contact either the hiring manager or HR at [email protected], and we will work with you to ensure your needs are met.