CloudOps Lead

London, United Kingdom | Full time | Hybrid | R1567350

Job Description Summary

We are seeking a Site Reliability Engineering Lead to head a team delivering mission-critical cloud services for a UK Public Sector client. This role combines hands-on technical expertise with leadership responsibilities, ensuring high availability, reliability, and scalability of cloud platforms. You will drive operational excellence, champion automation, and foster collaboration across cross-functional teams to deliver secure, resilient solutions.

Key Responsibilities

Team Leadership & Management

• Lead, manage and mentor a team of CloudOps engineers, ensuring performance management, career development, and engagement.
• Manage on-call rota and operational readiness for 24/7 support.
• Oversee administrative and resource planning tasks.
• Represent CloudOps in Programme Board, Architecture, Service Reviews & Client Meetings where necessary

Cloud Operations & Automation

• Design and implement Infrastructure-as-Code (IaC) solutions using tools such as Terraform and Ansible.
• Automate provisioning, configuration, and scaling of AWS cloud resources.
• Build and maintain CI/CD pipelines for infrastructure and application deployments.

Platform Reliability & Performance

• Monitor and troubleshoot cloud services to ensure uptime and rapid incident resolution.
• Optimise system performance through metrics, dashboards, and proactive tuning.
• Implement cost optimisation strategies for cloud resource usage.

Application Support

• Become familiar with the application and service to be able to provide L2 support
• Co-ordination with Service Management, Engineering & DevOps around application issues

Operational Excellence

• Develop and maintain disaster recovery and backup strategies.
• Ensure compliance with security and governance standards, including handling sensitive data (PII/PHI).
• Maintain comprehensive documentation for infrastructure and operational processes.

Collaboration & Continuous Improvement

• Partner with QA, Product, and Development teams to enhance service reliability.
• Drive initiatives to improve time-to-market, quality, and resilience of solutions.

About You

• Proven experience in CloudOps/DevOps/SRE roles (10+ years), with strong leadership capabilities.
• Skilled in cloud architecture (AWS preferred), Linux environments, and containerisation frameworks.
• Proficient in Python or similar programming languages.
• Hands-on experience with IaC tools (Terraform, Ansible) and CI/CD automation.
• Strong problem-solving skills and ability to work in fast-paced, distributed teams.
• Eligible for DBS check and UK Security Clearance.

Desirable:

• Experience supporting client-facing systems in public sector or healthcare.
• Familiarity with secure systems handling sensitive data.
• Proactive mindset for identifying operational improvements.

Note: This role is not eligible for UK visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.