Club Administrator

Club Administrator is responsible for:

• Billing club members’ house accounts with the appropriate supporting documentation.
• Posting guest, credit card, and miscellaneous payments accurately.
• Handling all club members’ billing issues and disputes received from different channels: via phone and direct emails, the Club, F&B Team and Private Office Team.
• Posting and collecting club members’ Annual Dues and Humidor annual fees.

KEY RESPONSIBILITIES

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to Accounts Receivable.
• Must work in a safe, prudent, and organized manner.
• Prepare account billings promptly and accurately with required supporting documentation.
• Post payments to the club members’ house accounts on a monthly basis. Follow up on any payments that are over or short of the invoiced amount.
• Maintain up-to-date files for all outstanding accounts sorted from high-to-low balance.
• Respond promptly to members’ queries and account disputes, by verifying the information and gathering all supporting documents. Present to department heads for approval and making the appropriate corrections as required.
• Communicate promptly with the Assistant Director on any discrepancies in billing payments and other potential problems.
• Conduct self in a professional manner at all times to reflect the high standards of the Company.
• Perform any additional duties as assigned by the Director or Assistant Director

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Professional designation or university degree with an appropriate specialization in Accounting or enrolled in a recognized accounting program with progression to 3rd or 4th level preferred.
• Minimum of 2 years’-accounting experience at a supervisory/managerial level.
• Knowledge of hotel operating systems and software. Word, Excel, and Outlook.
• Excellent administrative, interpersonal, organizational, written, and verbal communication skills.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Experience in a similar capacity is preferred.
• A college diploma in Administration or a CPA certification is also preferred.