Club Host

Role: Club Host

Padium, Cardiff

About Padium

Padium is the most premium padel operator in the UK, proudly growing from our flagship club in Canary Wharf which opened in August 2023, to new locations across the country. Our vision is to build a community-driven brand that delivers a world-class experience before, during, and after every match. Our Cardiff club will continue this ambition, offering state-of-the-art facilities, including high-quality courts, luxury changing facilities, a cafe/bar, pro shop, co-working space, players’ lounge, and a mixed-gender sauna.

Description of the role

As Club Host at Padium you are the first person to meet and greet our customers and make sure they feel welcome. You will maintain this during your shift work in the reception, as well as in the bar and also make sure that the facilities maintain a clean appearance throughout the day. There will be daily cleaning of the club throughout each shift. We are looking for a person who’s excited to join our team of Club Hosts in Cardiff and be an integral part of creating a world-class experience and strong company culture.

Key Responsibilities

• Deliver first class customer service at all times
• Greet and assist customers with their reservations and any questions they might have
• Have good communication skills, both written and verbal
• Take responsibility for stock deliveries and unpacking
• Ensure a clean and welcoming atmosphere at all times
• Deliver quality smoothies and customer service in the smoothie bar
• Maintain product knowledge for, and sell retail and equipment

Candidate profile and experience

• The candidate must have previous experience working as a receptionist
• Strong customer service skills
• Friendly, outgoing personality and enjoy social interaction
• Ability to prioritise and work within a fast-paced environment
• Have an eye for detail and care for the club’s appearance and cleanliness
• Maintain a professional appearance and behaviour
• Excellent communication skills
• Passionate about padel and excited to be part of the founding team at Padium and to contribute to building a strong company culture
• Previous experience from customer service jobs is required and it’s meriting if you have experience from working at a padel club or if you play padel yourself
• Passion for padel and enthusiastic for contributing to the growth of the Padium brand
• Candidates must be at least 18 years or older to apply

Salary

£13 / hour

Working hours

We are looking for Club Hosts to work between 20-40 hours per week. The club is open 7 days a week, and the shifts may be between 6:30am to 11:30pm, Monday to Sunday. We will put together a weekly schedule for each receptionist with regular times from week to week.

Starting date

The candidate is expected to start in April 2026

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: £13.00 per hour

Work Location: In person