Club Manager

The Club Manager is accountable for the overall business performance and day-to-day operations of the facility. The role is responsible for achieving key business objectives, including sales performance, market penetration, member retention, and overall member experience, while ensuring that the club operates safely, efficiently, and in accordance with company standards.

The Club Manager provides leadership across Front Desk and Member Services, member satisfaction and complaint resolution, facility and equipment readiness, cash custody, safety, compliance, and operational excellence.

The Club Manager shares the club's membership sales target with the Sales & Marketing Manager and actively contributes to achieving this target through exceptional service, member referrals, effective walk-in capture, and maintaining a consistently tour-ready and sales-ready club environment.

Key Responsibilities

1. Business & Club Performance

• Take overall accountability for the club's business performance and operational results.
• Drive achievement of key business objectives, including membership sales, revenue, market penetration, member retention, and member satisfaction.
• Monitor club performance against targets and implement action plans to address gaps.
• Identify opportunities to increase membership, improve retention, and strengthen the club's position within the local market.
• Work closely with the Sales & Marketing Manager to achieve the club's overall membership sales target.

2. Membership Sales Support

• Carry the same club membership sales target as the Sales & Marketing Manager and actively contribute to its achievement.
• Maximize sales opportunities generated through member referrals, walk-ins, inquiries, and daily club interactions.
• Ensure every walk-in and prospective member receives a welcoming, professional, and consistent experience.
• Maintain the club in a consistently tour-ready condition, ensuring facilities, equipment, presentation, and staff readiness support the sales process.
• Encourage the team to identify and capture potential membership leads during daily member interactions.
• Support membership tours, follow-ups, referrals, and other sales activities when required.

3. Member Experience & Retention

• Ensure consistently high standards of member service across all club touchpoints.
• Build strong relationships with members and create a welcoming, engaging, and professional club environment.
• Monitor member feedback, satisfaction, and retention indicators.
• Resolve member concerns and complaints promptly, professionally, and fairly.
• Identify recurring service issues and implement corrective actions to improve the overall member experience.
• Develop initiatives that encourage member engagement, loyalty, referrals, and long-term retention.

4. Front Desk & Member Services

• Oversee the effective operation of the Front Desk and Member Services function.
• Ensure staff follow established service standards, procedures, and communication protocols.
• Maintain accurate member records, check-in processes, inquiries, and service transactions.
• Ensure the Front Desk is consistently staffed, organized, professional, and ready to serve members and prospects.
• Monitor staff performance and provide coaching and feedback to maintain service excellence.

5. Facility & Equipment Readiness

• Ensure the facility is clean, organized, safe, fully operational, and consistently ready for members and prospective members.
• Conduct regular inspections of equipment, amenities, common areas, and other club facilities.
• Coordinate timely reporting and resolution of equipment breakdowns, maintenance requirements, and facility issues.
• Maintain high standards of club presentation to support both member satisfaction and membership sales.
• Ensure the club is tour-ready at all times.

6. Cash Custody & Financial Controls

• Maintain accountability for cash handling and cash custody within the club.
• Ensure all cash transactions, collections, deposits, and related documentation are properly recorded and handled in accordance with company policies.
• Monitor compliance with cash control procedures and immediately report discrepancies or irregularities.
• Protect company assets and ensure appropriate controls are consistently followed.

7. Safety, Compliance & Risk Management

• Ensure the club complies with company policies, operational standards, safety procedures, and applicable regulatory requirements.
• Promote a strong culture of safety among employees, members, and guests.
• Conduct regular checks to identify and address potential safety hazards.
• Ensure incidents, accidents, and operational issues are properly documented and escalated.
• Maintain required licenses, permits, records, inspections, and compliance documentation as applicable.

8. Team Leadership & Development

• Lead, coach, and develop club employees to deliver strong operational and service performance.
• Set clear expectations and hold team members accountable for their responsibilities and performance.
• Conduct regular team briefings and communicate business priorities, targets, and operational updates.
• Recognize strong performance and address performance or conduct issues promptly and appropriately.
• Build a service-oriented, sales-conscious, and accountable club culture.

Key Performance Areas

The Club Manager will be measured against key performance indicators including:

• Membership sales and achievement of club sales targets
• Market penetration and membership growth
• Member retention and churn
• Member satisfaction and service quality
• Member referrals and lead generation
• Walk-in capture and conversion support
• Facility and equipment readiness
• Front Desk and Member Services performance
• Cash handling and financial controls
• Safety and compliance
• Team productivity, engagement, and performance
• Overall club operational excellence

Qualifications & Experience

• At least 3–5 years of experience in club, fitness, hospitality, retail, or service-oriented operations, with supervisory or management experience.
• Demonstrated experience managing business operations, customer/member service, and team performance.
• Experience in membership sales or a target-driven environment is highly desirable.
• Strong leadership, communication, problem-solving, and customer service skills.
• Strong commercial awareness with the ability to balance sales, service, operations, and member retention.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays, based on club operating requirements.

Core Competencies

• Business & Commercial Acumen
• Leadership & Team Management
• Sales & Business Development
• Customer/Member Experience
• Problem Solving & Decision Making
• Operational Excellence
• Communication & Relationship Building
• Accountability & Results Orientation
• Safety & Compliance
• Financial and Cash Control

Pay: Php30,000.00 - Php58,654.12 per month

Benefits:

• Promotion to permanent employee

Work Location: In person