Club Operations Manager

OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing network of indoor pickleball clubs dedicated to delivering a premier playing experience for players of all skill levels. Ace Pickleball Club is committed to growing the sport of pickleball by inspiring new players, cultivating a welcoming community, and providing optimal playing conditions so players can learn, play, and compete. APC puts the Member experience first – ensuring players always have access to Open Play as well as Clinics, Tournaments, Mixers, and more.

The Club Operations Manager reports directly to the General Manager and plays a critical role in shaping the Member experience. This individual is driven, organized, detail-oriented, and leads by example. They place a strong emphasis on hospitality and build relationships with all Members. Serving as a key leader in the day-to-day operations, the Club Operations Manager is responsible for overseeing staff, fostering a culture of teamwork, and maintaining Club standards.

RESPONSIBILITIES

· Support the General Manager in day-to-day Club operations, including:

· Serving as Manager-on-Duty

· Reporting (Opening/Closing Checklists, Cleaning Checklists, Incident Response, etc.)

· Ensuring objectives and performance standards are achieved

· Handle Member and Guest inquiries, concerns, and feedback professionally and proactively

· Train and enforce standards and policies with the team to ensure operational efficiency and consistency

· Monitoring inventory, equipment, and supplies to support operations

· Maintain facility cleanliness and safety protocols to provide an optimal playing experience for all Members

· Assist in planning and executing programs and events

· Provide continuous on-the-job training to develop Team Members

· Track key metrics, program participation, and team performance

· Build and manage relationships in the local community

QUALIFICATIONS

· Previous experience in hospitality and guest service

· Strong leadership, communication, and interpersonal skills

· Proactive approach to problem-solving with strong decision-making skills

· Highly organized, detail-oriented, and able to manage multiple projects in a fast-paced environment

· Excellent verbal and written communication skills

· Ability to build strong relationships with team and Club Members

· Enthusiastic about pickleball and/or fitness

· Previous fitness or sport club experience preferred

· Experience using technology and software platforms preferred

· CPR certification preferred

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs and goals of the organization.

BENEFITS/PERKS

· Paid Time Off

· Medical, dental, vision insurance 100% paid by APC

· 401k

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Peachtree City, GA 30269 (Required)

Work Location: In person