Club Services Coordinator

About the Role

As the Club Services Coordinator, you will play a key role in creating an inclusive and vibrant community for our residents at our Star of the Sea facility in Torquay.

Full time and part-time applications will be considered.

Working closely with our internal teams, you will coordinate and deliver engaging club services programs and services that reflect the interests and preferences of our residents, you will be proactively promoting available services, identifying opportunities to increase participation and driving sustainable service uptake that enhances the overall resident experience.

This is a diverse role that combines customer experience, lifestyle coordination and the development of new service offerings, with strong relationship management being key to success.

It’s the people at VMCH that bring the positives.

About VMCH:

VMCH is a Catholic, for-purpose organisation providing aged care, disability services, retirement living, home care, specialist education and affordable housing across Victoria. With more than 100 years of experience, our workforce of 3,600+ employees and 440 volunteers deliver services to more than 11,000 people. Guided by our values of Love, Joy, Courage and Hospitality, we are committed to helping people live their best lives and creating genuine places of belonging for all.

What You'll Be Doing

• Create a warm, welcoming and person-centred experience for residents, families and visitors.
• Plan, coordinate and deliver engaging club services programs and activities that promote wellbeing, connection and inclusion.
• Promote and grow the uptake of new and existing service offerings that enhance residents' quality of life, wellbeing and overall experience.
• Support residents and families to understand and access available services and programs.
• Identify opportunities to improve service offerings, participation and the overall resident experience.
• Coordinate the day-to-day delivery of programs and services, including scheduling, logistics and resources.
• Work collaboratively with care and clinical teams to ensure lifestyle programs complement residents' individual needs and care plans.
• Manage relationships with external vendors and service providers to support high-quality service delivery.

About You

You are a people-focused person who genuinely thrives on customer experience.

You will have a strong background working with elderly residents, understanding their needs and be able to deliver on services. Most importantly, you bring a positive attitude, excellent interpersonal skills and a genuine desire to make a difference in the lives of older people.

You will bring:

• Experience in aged care, hospitality, customer experience, sales or a related role.
• An understanding of person-centred care and the needs of older people, including people living with dementia.
• A customer-focused and commercially minded approach, with the confidence to promote and grow service offerings in a way that is aligned with residents' needs.
• Excellent communication and interpersonal skills.
• The ability to build positive relationships with a diverse range of people and stakeholders.
• Strong organisational and coordination skills, with excellent attention to detail.
• The ability to work collaboratively across multidisciplinary teams.

Above all, you are compassionate, respectful and engaging, with a genuine commitment to supporting dignity, choice, independence and quality of life.

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary package (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Well-being initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members, with confidential counselling if ever needed (incl. personal assistance)
• Discounts on private health insurance, school holiday programs and car hire
• Open a high-interest savings account via our banking partner (optional)
• Enjoy access to Fitness Passport, helping you and your family stay active with discounted entry to hundreds of fitness and recreation venues.

Apply today and join us in creating joy, connection and belonging for our residents.