Club Services Coordinator (Mandarin Speaking)

To serve as the key contact point for our Club Points Owners, providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

• Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
• Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
• Handle all customer concerns or complaints to a satisfactory resolution.
• Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments.
• Encourage use of Club Resorts to achieve a high occupancy and maximum use of space.

Qualifications:

• Bachelor degree (desirable)
• Excellent English and Mandarin languages, both written and spoken forms. Other languages an advantage.
• Minimum of two (2) years relevant work experience.
• Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred.
• Excellent computer skills with a good understanding of reservation software systems.
• Strong customer service ethics. Ability to handle difficult situations and complaints from customers.
• Strong communication and written skills
• Well organised, high level of attention to detail, ability to communicate effectively with other departments.
• Team member with strong work ethics, flexible in approach and supportive of others (essential).