Cluster Central Reservations Agent

About our hotel

We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia and Singapore.  Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.

The Central Reservations Department is a fast-paced environment with dedicated staff that support Grand Chancellor Hotels in Wellington and Auckland.  The team’s number one goal is to fill the hotels every night at the best rate possible.

We have an opportunity to join our Central Reservations Team in a Full-Time capacity as a Central Reservations Agent. This role provides reservation support for James Cook Hotel Grand Chancellor, Hotel Grand Chancellor Auckland (Wellesley), and The Chancellor on Hobson.

The ideal candidate for this role:

• Previous experience in a Hotel Reservations role or similar is an advantage
• Experience Managing group bookings would be an advantage
• A professional and friendly telephone etiquette
• Be highly organised and efficient
• The ability to cope under pressure in a busy environment
• Display great attention to detail
• Ability to solve problems over the telephone
• Be customer focused
• Have a positive and can-do attitude
• Ability to learn and take on new tasks

The position will include, but is not limited to:

• Be professional and polite when answering all guest enquiries, including phone calls, emails, and customer service channels for the Central Reservations hub
• Ensure all reservations managed by the Central Reservations hub are loaded and updated daily.
• Reconfirm daily arrivals to ensure all bookings are ready for guest arrival.
• Upsell at all opportunities.
• Assist with FIT and Group bookings as assigned by Assistant Central Reservations Manager or Cluster Revenue Manager.
• Assist with daily tasks and reports carried out within the Central reservations team and provide assistance with air crew blocks and reservations based on hotel requirements.
• Process deposit payments and authorisations in accordance with hotel procedures.
• Ensure Guest history information is updated for hotels in the Central Reservations hub on a continual basis.

What we offer our employees

• Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia
• Food & Beverage discounts at our Wellington property
• Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme.
• Free duty meals in the staff café
• Uniform provided and laundered
• Social club

If you are passionate about being in the Hospitality Industry and want to work for one of New Zealands’ well-known hotel brands, apply online now!