Cluster Chef

About the role

Job Summary

The Cluster Chef is responsible for overseeing and managing kitchen operations across multiple client units, ensuring consistent food quality, safety, and operational excellence. This role drives standardization, cost efficiency, and continuous improvement while providing on-site coaching and troubleshooting to kitchen teams. The Cluster Chef also plays a key role in building strong client relationships, supporting menu development, and ensuring service delivery meets company standards and client expectations.

What you'll be doing

• Manage kitchen operations across multiple client sites within the assigned cluster
• Ensure food quality, consistency, and compliance with company standards (SOP & HACCP)
• Monitor performance and implement improvements to drive operational excellence
• Control food cost, manage inventory, and minimize waste
• Support menu development and ensure standardization across all sites
• Conduct regular kitchen audits and ensure operational readiness
• Provide on-site coaching and troubleshooting for Unit Chefs and kitchen teams
• Lead, train, and develop kitchen staff, including recruitment and performance evaluation
• Manage client interaction, maintain strong relationships, and ensure service excellence
• Handle escalated issues and ensure timely resolution
• Prepare performance reports and collaborate with internal teams

What we're looking for

• Minimum Diploma / Bachelor’s degree in Culinary Arts, Hospitality, or related field
• Minimum 5 years of experience in kitchen operations
• Minimum 2 years in a supervisory or multi-unit (cluster) role
• Preferably experienced in B2B catering / healthcare / institutional food service
• Strong knowledge of food safety, hygiene, and quality standards (HACCP)
• Proven experience in food cost control, inventory management, and kitchen operations
• Strong leadership and people management skills
• Good planning, organization, and problem-solving abilities
• Excellent communication and stakeholder management skills
• Able to work in a fast-paced and multi-site environment
• Willing to travel frequently and be assigned to various locations, including out-of-town areas