Cluster General Manager

Job Purpose

Lead the strategic, operational, financial and commercial performance of the three properties under NHG management, with direct oversight of Sales. Deliver revenue, profitability, service and people targets while ensuring effective governance and protecting asset value.

Key Responsibilities

• Strategy and Leadership:

  Develop and execute cluster and property business plans, positioning and budgets aligned with NHG and ownership objectives; drive collaboration and resource sharing across properties.

• Sales and Business Development:

  Oversee Sales teams, targets, pipelines and account performance; drive new business, key-account relationships, corporate and long-stay contracts, renewals and cross-selling across the cluster.

• Commercial Performance:

  Align Sales, Revenue Management and Marketing on pricing, business mix, distribution and campaigns to grow occupancy, room rates, direct bookings and total revenue profitably.

• Financial Management:

  Own cluster and property P&L, forecasts, cash flow and capital plans; manage costs, credit exposure and collections, supported by effective financial controls and timely corrective action.

• Operations and Guest Experience:

  Oversee hotel, residence, food and beverage, events and ancillary operations where applicable; maintain service standards, operational efficiency and guest and resident satisfaction.

• People and Culture:

  Lead, coach and evaluate property and department leaders; ensure appropriate staffing, productivity, training, succession and employee engagement.

• Assets, Safety and Compliance:

  Maintain property condition, preventive maintenance, security and emergency readiness; oversee capital projects, sustainability, statutory compliance and adherence to NHG policies and approval limits.

• Reporting and Stakeholder Management:

  Report performance, forecasts, risks and action plans to the COO–SEA; present quarterly reviews to the Board and maintain strong relationships with owners, clients and business partners.

Key Performance Measures

Revenue and sales target achievement; GOP/EBITDA and cash flow; occupancy, ADR and RevPAR; guest satisfaction; employee performance and retention; governance&compliance.

Qualifications and Requirements

• Bachelor’s degree in Hospitality Management, Business Administration or a related field; 12–15 years of hospitality experience, including at least five years as a General Manager or comparable senior leader.
• Proven success managing multiple hotels or serviced residences, overseeing Sales teams and delivering commercial and financial results.
• Strong knowledge of hotel operations, corporate and long-stay sales, revenue management, budgeting and Thailand’s hospitality regulatory requirements.
• Strong leadership, negotiation, analytical and stakeholder-management skills, with business-level English and the ability to present to the Board.
• Proficiency in relevant hotel, sales and reporting systems; willingness to travel regularly across the properties.