Cluster Head

Role Purpose: Lead and manage a cluster of branches to achieve business targets, ensure superior customer service, and maintain strong operational and compliance standards.

Role & responsibilities

• Achieve cluster targets for CASA, deposits, rand fee income while improving overall branch profitability
• Guide Branch Managers, monitor performance, build talent pipelines, and foster a high-performance sales culture
• Drive customer acquisition, deepen existing relationships, and ensure prompt resolution of escalated customer concerns
• Oversee branch operations to ensure adherence to bank policies, regulatory requirements, audit standards, and risk controls
• Increase branch productivity through effective sales management and cross-selling of banking, insurance, and investment products
• Build strong relationships with local business communities and key stakeholders to strengthen the bank's presence and market share within the cluster

Desired Candidate Profile

• 10-15 years in retail/branch banking with at least 4-5 years of experience managing multiple branches or a cluster
• Excellent communication skills for effective customer interaction and conflict resolution.
• Ability to manage teams effectively by setting goals, monitoring progress, and providing feedback.