Cluster Head

Responsibilities:

• Lead and oversee the day-to-day operations of the assigned cluster through the Property Management Company, ensuring the effective delivery of facilities management, security, housekeeping, equipment operations, customer service, finance, and administrative services.
• Ensure consistent adherence to brand standards, operational excellence, and service quality across all managed properties.
• Foster strong, collaborative partnerships with key SMDC Business Units, including Project Development, Engineering, Quality Assurance, and Buyers Turnover, to facilitate a seamless transition from project completion to Condominium Corporation operations.
• Support the development, implementation, and execution of organizational strategies, goals, and objectives to drive operational efficiency and business performance.
• Review, evaluate, and endorse annual operating budgets for property management offices and individual properties, ensuring financial prudence and alignment with organizational objectives prior to submission for approval.
• Build, develop, and lead a high-performing property management team, promoting a culture of excellence, accountability, and customer-centric service.
• Strengthen the Company's reputation as a premier real estate management service provider by delivering exceptional property management standards and sustainable operational results.

Qualifications:

• Bachelor’s degree in Business Administration, Management Engineering, Engineering, Architecture, or a related field.
• At least 5 years of Property Management experience and 2 years of Area Management experience in a reputable property management company.
• Experience managing at least five (5) residential condominium developments .
• Proven ability to directly lead and manage Property Managers and Complex Managers .
• Strong knowledge of condominium laws, building codes, and property management regulations .
• Excellent leadership, stakeholder management, and operational management skills.