Cluster Lead

Job Summary

As a cluster lead at JLL, you will serve as the strategic business leader for Integrated Facilities Management (IFM) across a city or cluster of sites, driving operational excellence and continuous improvement. This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver professional, value-focused services that consistently meet or exceed client expectations. You will collaborate with GREF leadership to develop delivery strategies focused on "continuous improvement," "staying ahead," and achieving "best in class" service delivery, directly contributing to JLLs reputation for transformative real estate solutions and client success.

Responsibilities

• Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city/cluster
• Collaborate with GREF leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives
• Develop and maintain detailed understanding of client business requirements while managing relationships with key GREF stakeholders and function leads
• Lead implementation of "raising the bar" initiatives to continuously improve customer experience through IFM function customer touchpoints
• Establish robust business governance processes including conducting regular business reviews with GREF leadership for IFM function performance
• Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city/cluster sites
• Drive achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings targets, and KPI performance.

Required Qualifications

• Bachelors degree or Masters in Business Management
• Minimum 8 years of experience in corporate environment with proven ability to function as business leader
• Strong analytical skills with proven ability to solve problems using objective approach
• Good leadership skills with demonstrated ability to manage large teams
• Strong interpersonal skills with ability to build and nurture stakeholder relationships
• Good communication and client relationship management skills
• Ability to adapt and perform under pressure while meeting business targets and objectives.

Preferred Qualifications

• Exposure and experience dealing with multinational corporate organizations
• Experience managing business PL and financial accountability
• Background in facilities management or real estate services industry
• Knowledge of GREF (Global Real Estate and Facilities) operations and processes
• Experience with continuous improvement methodologies and best practice implementation
• Familiarity with budget management and financial reporting for facility operations
• Track record of achieving revenue targets and cost optimization in service delivery environments.

Location

Bengaluru, KA

Scheduled Weekly Hours

48

Job Tags

GREF

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