Cluster Lead

Role & responsibilities

Operations & Process Management

• Ensure timely monthly invoice submission, including delivery challan validation, GRN collection, and payment follow-ups.
• Handle payment resolution in coordination with customers and internal teams.
• Monitor Fulfilment Executives (FEs) for performance and service delivery for assigned customers.
• Manage cluster-level exception handling and drive resolution within defined timelines.

Customer & Stakeholder Management

• Build and maintain strong relationships with Customers and Key Account Managers (KAMs).
• Ensure seamless communication, coordination, and information sharing with all stakeholders.
• Drive proactive engagement to improve cycle time compliance and customer satisfaction.

Team Management & Leadership

• Lead, guide, and review performance of Fulfilment Executives (FEs) and Supervisors.

• Oversee team responsibilities including:

• Damage inspection & analysis

• Approval of repair estimates

• Documentation accuracy

• Review monthly forecasts and daily MIS reports to ensure alignment with targets.

Asset & Cycle Time Management

• Conduct Cycle Time Review & Analysis including:

• 4BCT tracking

• Missing asset classification and reporting

• Coordination with customers for clearing ageing RPK

• Ensure quality validation of repaired assets and plan preventive maintenance activities.

Audit & Compliance

• Plan and execute stock audits, ensuring proper documentation and compliance.
• Maintain high standards of operational governance and reporting accuracy.

Business Growth Support

• Facilitate trials for new business development.
• Identify opportunities for process improvement, revenue enhancement, and risk mitigation within the cluster.

Preferred candidate profile

• Strong operations and supply chain management skills
• Excellent stakeholder and customer management
• Team handling and leadership capability
• Analytical mindset with problem-solving ability
• Good understanding of MIS, reporting, and process optimization
• Ability to handle multiple locations and priorities
• Cluster exception handling & resolution
• Customer/KAM management & coordination