Cluster Manager

Role:

Cluster Manager

Reports to:

Regional Manager

KPIs

Achieve membership growth and revenue growth. Improve customer satisfactions and reduce team attrition.

Location

Bangalore

Compensation- Upto 18lpa

Job Purpose

Lead and manage multiple membership operations, driving growth, efficiency, and customer satisfaction while overseeing large teams, sales, and operations across various channels, ensuring alignment with business objectives and company policies.

Key Responsibilities

Membership Sales & Guest Engagement

Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability.

Drive in-hotel membership sales through strong lobby presence, guest interactions, and conversion of hotel footfalls

Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk

Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives

Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc

Hotel Partnerships & Business Leadership

Build strong relationships with Hotel GMs and leadership teams to drive program success

Conduct regular business reviews and performance monitoring with partner hotels

Drive collaboration between hotel teams, marketing, operations and corporate functions

Identify new business opportunities, local partnerships and activation opportunities within hotels

Digital Orientation

Champion TLC DigiTechs digital-first approach across partner hotels

Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel Support digital campaigns, social lead generation, influencer engagement, and data-led sales optimization

Team Management & Operational Excellence

Lead recruitment, productivity, grooming, and performance of hotel-based sales teams

Ensure compliance with operational, audit, and customer service standards

Maintain a strong member-first approach across all hotel operations

We are Seeking Candidates from Hospitality/Tourism Backgrouns.

Kindly Send me an Email on [email protected] or call/whatsapp on 9220105559