Cluster Manager

Roles and Responsibilities

1. Operations Management

• Oversee operations across all hostel properties from Gurugram HQ.
• Ensure SOP implementation and operational consistency.
• Monitor occupancy, service quality, and key performance metrics.

2. Team Coordination

• Coordinate with Property Managers and on-ground teams.
• Support hiring, training, and performance reviews.
• Conduct regular operational review meetings.

3. Process Optimization & Quality Control

• Identify process gaps and improve operational efficiency.
• Conduct audits to maintain service and brand standards.
• Build reporting systems and track property performance.

4. Performance & Cost Control

• Track revenue, expenses, and profitability across properties.
• Improve cost efficiency through better resource management.
• Manage vendor coordination and procurement oversight.

5. Guest Experience & Compliance

• Monitor guest reviews and resolve escalations.
• Ensure high service standards across properties.
• Maintain compliance with operational and safety regulations.