Cluster Manager

Responsibilities Sales and Marketing

• Responsible for achieving revenue and business targets of multiple centers
• Conducting marketing campaigns to boost brand visibility and generate leads
• Ensure leads are properly followed up and converted
• Ensure high quality customer experience
• Maintain relationships with corporates and other institutional customers

Operational Management

• Supervise operations of multiple centers
• Train and support center heads, coaches, guest relations executives and support staff.
• Ensure proper rostering, attendance, and shift planning for the centers
• Monitor facility maintenance and equipment requirements at all centers
• Plan and ensure smooth conduction of tournaments and other events

Reporting and Coordination

• Prepare and send weekly/monthly reports on revenue, expenses and issues
• Maintain accurate documentation for center operations, HR and accounts records
• Monitor and enforce compliance to company policies and processes.
• Coordinate with all the corporate teams for efficient and effective functioning of the centers
• Coordinate with partners, landlords and other stakeholders

KEY COMPETENCIES

• Should have at least 3 years of managing multi location operations
• Strong leadership and people management skills
• Excellent written and oral communication skills in English, Hindi and Telugu
• Self-driven with strong adherence to deadlines
• Should be energetic with a passion to learn and grow
• Willingness to travel across centers in the assigned cluster.
• Experience in fitness and sports industry is an added advantage