Cluster Manager

1. JOB DETAILS:
   Position Title:
   Cluster Manager
   Reports to:
   CBH Circle Business Head
   Operations
   Department & Division

2. ABOUT JUBILANT FOODWORKS:
   Jubilant FoodWorks Limited is Indias largest foodservice company and is part of the Jubilant Bhartia Group.
   Incorporated in 1995, the Company holds the exclusive master franchise rights from Dominos Pizza Inc. to
   develop and operate the Dominos Pizza brand in India, Turkey, Sri Lanka, Bangladesh and Nepal. In India, it has
   a strong and extensive network of 1,995 Dominos restaurants across 421 cities. In Sri Lanka and Bangladesh, the
   Company operates through its wholly-owned owned subsidiaries which currently have 50 and 28 restaurants
   respectively. Jubilant FoodWorks also has exclusive rights to develop and operate Dunkin restaurants in India and
   Popeyes restaurants in India, Bangladesh, Nepal and Bhutan.
   The Company currently operates 31 Dunkin restaurants across six Indian cities and 42 Popeyes restaurants in
   fifteen cities. In 2019, Jubilant FoodWorks launched its first owned-restaurant brand Hongs Kitchen in the
   Chinese cuisine segment which now has 28 restaurants across three cities.
   Jubilant FoodWorks has been accredited as Great Place to Work certified organization in India and Sri Lanka by
   Great Place to Work institute. This recognition is a testimony to our great culture that inspires trust, pride,
   camaraderie and innovation among our employees and has enabled the organization to be the pioneer in the QSR
   industry.

3. JOB CONTEXT AND KEY ACCOUNTABILITIES:
   Lead and Manage the growth of the assigned Territory via by implementing and executing strategies to achieve sales
   and operations Plans. Manage and lead restaurant teams towards better operations and service KPI's along with
   customer experience in store.

4. JOB DESCRIPTION
   Description
   Performance Indicators
   Manage individual and cumulative store performance on key
   metrics like sales growth, AWO, product concerns, delivery on-
   S
   tore performance metrics and customer
   KPIs
   time etc. for the mapped stores. Ownership of customer KPIs for
   stores under purview
   .
   Adherence to personal job plan (PJPs) inclusive of store visits,
   connects with store staff and conducting weekly store
   performance reviews and feedback calls with store teams
   Adherence to PJPs, continuous
   improvement of store performance indicators
   Analyse, evaluate and plan store maintenance through
   maintenance team by following the ticketing system
   optimum look and feel of the stores is maintained
   . Ensure
   S
   tore ambience, customer feedback
   Lower attrition rate
   Conducting staff meeting at periodic intervals and ensure
   motivation of the team Convey store challenges and problems
   to HR/senior management for resolution Keeping un at work
   culture alive
   .
   .
   F
   .
   Maintaining various MIS reports, analyses and identifying areas
   of opportunity for store performance
   OER, CS Audit, FIDA
   Liaison with Govt officials / environmental bodies( if required)
   for legal permissions/licenses
   No escalations/ No adverse notice from
   statutory authorities
   Responsible for making & implementing promotional strategies
   to increase sales volume & achieve maximum customer
   satisfaction
   S
   ale growth
   Quality compliance and working for quality improvement in
   consultation with Quality Dept
   Mystery audit score and number of O
   SL
   items
   Developing and implementing procedures, control systems for
   maintaining hygiene and quality standards
   Audit score in surprise audits, NSF audits
   Ensure profitability of operations and supervise all aspects of
   product management, monitoring food production to ensure
   Control cost of labour, utilities cost and
   maintenance cost at stores
   compliance with quality & hygiene standards
   .
   Maintenance of good C-SAT score, resolve
   customer escalations, customer relationship
   management
   Ensuring high quality services, resulting in customer delight and
   optimum resource utilization
   .
   Address training gaps for store teams,
   drive training plan as per SOP
   People Management, continuous Training of employees
   .
   Ensuring store level KPIs are met for food
   cost, utilities cost, and store performance
   indicators
   Guiding, mentoring team members to ensure efficiency in
   operations & meeting of individual & group targets

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
   Internal:
   All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale,
   MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma)
   External:

¢
¢
External customer
Finance Support providers e.g., HDFC Happay, Sodexo, Accor, CMS
All Vendors
Govt official

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:
   ¢
   ¢
   ¢
   ¢
   Qualification BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any
   Graduate/MBA/PGDBA from tier 2-3 institutes
   Experience 5 to 7 years experience in the QSR/ Retail/ Telecom/ FMCG/ Similar industry with 2-3
   years at managerial level
   Candidates passionate to build a career with Jubilant FoodWorks and should be willing to relocate as per
   business requirements.
   Preference for Experience in managing P&L, Team Management, Business Development for 3+ years
   Equal Opportunity Employment: Jubilant FoodWorks is proud to be an equal opportunity employer and we are committed
   to diversity and inclusion. All aspects of employment including hiring will be based on merit, competence and business
   needs. We do not discriminate based on race, color, religion, caste, marital status, age, national origin, gender, gender
   identity or expression or any other status.