Cluster Manager

About the role

Sunshine Food International, a leading food and beverage company, is seeking a highly motivated Cluster Manager to join our dynamic team. In this full-time position, you will be responsible for overseeing and managing multiple locations within the Greater Jakarta area, ensuring operational excellence and driving business growth.

What you'll be doing

• Manage and oversee daily operations of multiple outlets across assigned client sites
• Ensure all operations comply with company SOPs, contractual agreements, and service standards
• Monitor unit performance, identify gaps, and implement continuous improvement actions
• Ensure effective execution of client programs, promotions, and operational initiatives
• Achieve revenue targets, profitability, and cost efficiency across all assigned units
• Analyze sales reports, operational KPIs, and financial data to drive business performance
• Manage budgets and ensure optimal utilization of resources across sites
• Lead, coach, and develop Unit Managers and site teams to ensure strong operational leadership
• Support end-to-end recruitment, training, and performance management processes
• Ensure consistent service excellence, hygiene standards, and product quality across all client locations
• Build and maintain strong relationships with clients to ensure satisfaction and long-term partnership
• Handle escalated client concerns professionally and ensure timely resolution
• Prepare regular business reviews, operational reports, and performance updates for management
• Collaborate with internal stakeholders (HR, Marketing, Finance, Supply Chain,) to support business needs

What we're looking for

1. Minimum Bachelor’s degree in Hospitality, Business Management, or related field
2. Minimum 5 years of experience in F&B / service operations
3. Minimum 2 years of experience managing multiple outlets or client sites (multi-unit management)
4. Preferably experienced in B2B operations (hospital, corporate catering, institutional services)
5. Strong understanding of service contracts, SLA, and client relationship management
6. Proven experience in achieving sales targets, profitability, and cost control
7. Strong leadership and people management skills (coaching, development, and performance management)
8. Good analytical skills with the ability to interpret sales reports, KPIs, and financial data
9. Excellent communication and stakeholder management skills (internal & external clients)
10. Hands-on, proactive, and able to work in a fast-paced, dynamic environment
11. Willing to travel across assigned areas / client locations