Cluster Manager

About the role

I-Serve360 Corporation is seeking an experienced Cluster Manager to join our Automotive Trades division. This is a full-time position based in Naga City, Camarines Sur. As Cluster Manager, you will oversee the operations and performance of multiple automotive service locations within your assigned cluster. You will be responsible for driving operational excellence, ensuring consistent service delivery, managing team performance, and achieving business objectives across your portfolio of facilities. This is a key leadership role that bridges strategic company goals with on-the-ground execution.

Key responsibilities

• Oversee daily operations across multiple automotive service locations within the assigned cluster
• Monitor and ensure compliance with company standards, safety regulations, and quality benchmarks across all facilities
• Manage cluster budgets, control costs, and work towards achieving profitability targets
• Recruit, train, develop and supervise cluster management and technical staff across locations
• Implement performance improvement initiatives and drive operational efficiency measures
• Coordinate inventory management, procurement and supply chain activities across cluster locations
• Develop and maintain relationships with key clients and stakeholders within the cluster territory
• Track and analyse cluster performance metrics, reporting results to senior management
• Ensure customer satisfaction standards are met consistently across all cluster facilities
• Identify opportunities for business growth and new service offerings within the cluster
• Lead cluster-wide training programmes and maintain standards for technical skills and customer service

What we're looking for

• 3-5 years supervisory or managerial experience in automotive service, tire retail, quick lube, dealership, or related automotive operations.
• Proven track record of managing multiple locations or facilities simultaneously
• Excellent leadership and people management capabilities with demonstrated ability to build and motivate teams
• Knowledge of automotive industry practices, service standards and compliance requirements
• Strong problem-solving skills with the ability to make decisions under pressure
• Excellent communication and stakeholder management abilities
• Proficiency in using management systems and data analysis tools
• Knowledge of health, safety and environmental regulations relevant to automotive services
• Willingness to visit cluster locations regularly and travel as required
• Preferred: Experience with automotive service centres, dealerships, or fleet maintenance operations
• Preferred: Background in lean management, operational excellence or continuous improvement methodologies

What we offer

At I-Serve360 Corporation, we recognise the commitment of our team members and offer a comprehensive benefits package designed to support your professional growth and wellbeing. We provide competitive remuneration aligned with your experience and performance. Our development opportunities include management training programmes and pathways for career advancement within our expanding organisation. We foster a collaborative work culture that values innovation, teamwork and excellence. We also offer flexibility in how we work together to ensure a healthy work-life balance. Our health and safety standards are a priority, and we maintain a supportive workplace environment where your contributions are recognised and valued.

About us

I-Serve360 Corporation is a dynamic and growing player in the automotive trades and services sector. We are committed to delivering exceptional automotive services and solutions to our customers across multiple locations. Our company is built on a foundation of operational excellence, customer focus, and continuous improvement. We pride ourselves on maintaining the highest standards of service quality, safety and professionalism. We invest in our people, our infrastructure and our systems to ensure we remain competitive and responsive to market needs. Our vision is to be a trusted leader in automotive services, known for reliability, expertise and customer satisfaction.

Apply now

If you meet the requirements and are ready to take on this exciting leadership opportunity, we would like to hear from you. Please submit your CV, a cover letter detailing your relevant experience, and any supporting documents to our recruitment team. We look forward to reviewing your application.