Cluster Manager

Job Description – Cluster Manager (Apple Retail)

Position: Cluster Manager
Brand: iDestiny (Apple Premium Partner)
Location: North Bengal
Reporting To: Business Head / Regional Business Manager

About iDestiny

iDestiny is one of the leading Apple Premium Partners in East India, delivering a world-class Apple retail experience through a network of exclusive stores. We are looking for a dynamic and results-driven Cluster Manager to lead and drive business performance across our Apple retail stores in North Bengal.

Key Responsibilities Sales & Business Performance

Drive achievement of monthly, quarterly, and annual sales targets across assigned stores.

Monitor key business KPIs such as revenue, conversion, average selling price (ASP), average transaction value (ATV), accessory attachment, AppleCare penetration, financing, and other performance metrics.

Analyze business trends and implement strategies to improve sales and profitability.

Ensure consistent execution of sales initiatives and promotional campaigns.

Retail Operations

Oversee daily operations of multiple stores across North Bengal.

Ensure compliance with Apple retail standards, visual merchandising guidelines, and company SOPs.

Conduct regular store visits, audits, and operational reviews.

Ensure effective inventory management and minimize stock discrepancies.

Team Leadership & Development

Lead, coach, and mentor Store Managers and retail teams.

Conduct regular performance reviews and drive employee engagement.

Identify capability gaps and coordinate with the Learning & Development team to enhance team performance.

Foster a culture of accountability, ownership, and customer excellence.

Customer Experience

Deliver an exceptional customer experience in line with Apple’s premium retail standards.

Monitor customer feedback and ensure timely resolution of escalations.

Drive customer satisfaction and loyalty initiatives across all assigned stores.

Compliance & Reporting

Ensure adherence to company policies, audit requirements, and statutory compliance.

Prepare and review daily, weekly, and monthly business performance reports.

Coordinate with HR, Operations, Marketing, Finance, and Supply Chain teams to ensure smooth business execution.

Desired Candidate Profile

Minimum 5 years of experience as a Territory Sales Manager, Cluster Head, Area Sales Manager, or similar multi-store retail leadership role.

Experience in Consumer Electronics, Mobile Retail, Premium Retail, Lifestyle, or Telecom sectors is preferred.

Strong experience in managing multiple retail stores and delivering consistent business growth.

Excellent leadership, coaching, and people management skills.

Strong analytical, planning, and decision-making abilities.

Excellent communication and stakeholder management skills.

Proficiency in Microsoft Excel and retail reporting tools.

Willingness to travel extensively across North Bengal.

Educational Qualification

Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.

MBA will be an added advantage.

Key Skills

Multi-Store Operations

Retail Sales Management

Team Leadership

Business Development

KPI & Performance Management

Inventory Management

Customer Experience

Visual Merchandising

Apple Retail Standards (Preferred)

Sales Planning & Forecasting

Microsoft Excel & Reporting

Stakeholder Management

What We Offer

Opportunity to work with one of East India’s leading Apple Premium Partners.

Career growth in a fast-paced premium retail environment.

Leadership development and exposure to Apple retail operations.

A collaborative, performance-driven work culture.