Cluster Manager

Role Overview:

We are looking for a dynamic Cluster Manager to drive P&L, operational excellence, customer experience, and team performance across multiple retail stores within the cluster.

Key Responsibilities

1. Financial & Sales Performance

• Own cluster P&L and drive revenue, profitability, generics, diagnostics & high-margin targets
• Monitor daily/weekly targets vs achievement
• Identify underperformance trends and implement corrective action plans
• Build local partnerships and drive revenue growth initiatives

2. Omnichannel Operations

• Ensure 100% order fulfillment with zero TAT breaches
• Conduct RCA for order pushbacks and processing delays
• Drive resolution of systemic store-level issues

3. Team Management

• Lead, mentor, and review store managers
• Conduct regular store visits.
• Drive performance culture, target clarity, and training initiatives
• Improve team engagement and retention

4. Customer Experience

• Ensure high service standards across touchpoints (store, calls, WhatsApp)
• Monitor NPS and implement improvement plans
• Maintain grooming and professional behavior standards

5. Inventory & Compliance

• Monitor shrinkage and ensure inventory accuracy
• Conduct audits on licenses, cold chain logs, H1/Anti-TB registers, billing & banking processes
• Ensure adherence to SOPs and regulatory requirements

6. Store Hygiene & Marketing

• Ensure VM compliance, branding visibility, and cleanliness
• Drive store-level marketing initiatives and campaigns

7. Expansion & Hiring

• Support new store launches and property handovers
• Partner with TA team for hiring and onboarding

What Were Looking For

• Min 5 years of multi-unit retail management experience
• Strong P&L management and operational expertise
• Excellent leadership, problem-solving & communication skills
• Pharmacy/Healthcare retail experience preferred
• Ownership mindset with ability to thrive in fast-paced environments

Contact Person:- Rachna Singh

Contact no.:- 9810410943