Cluster Manager

Key Responsibilities

Business & Sales Performance

* Own and drive the overall sales and business performance of the assigned cluster.
* Achieve monthly, quarterly, and annual sales targets across the cluster.
* Monitor store-wise sales, conversion, average transaction value, productivity, and other key retail KPIs.
* Identify gaps in store performance and implement effective action plans.
* Drive business growth through local market opportunities, customer initiatives, and sales strategies.
* Ensure consistent achievement of store and cluster-level targets.

Multi-Store Retail Operations

* Manage and oversee the day-to-day operations of multiple Just In Time stores across Ahmedabad.
* Conduct regular store visits to ensure operational discipline and adherence to company standards.
* Ensure consistent execution of SOPs, visual merchandising, grooming, customer service, and brand standards.
* Monitor store hygiene, presentation, processes, and compliance.
* Coordinate with HO teams including HR, Operations, VM, Inventory, Finance, and Marketing to resolve store-level challenges.
* Support new store launches and ensure smooth operational setup.

Store Manager Leadership

* Lead, coach, and mentor Store Managers across the assigned cluster.
* Set clear performance expectations and review Store Manager performance regularly.
* Develop Store Managers into strong business and people leaders.
* Identify capability gaps and coordinate with the training team for development interventions.
* Ensure Store Managers effectively manage their teams, targets, customer experience, and store operations.
* Build a strong performance-driven culture across the cluster.

Manpower & Team Management

* Ensure adequate manpower availability across stores in coordination with HR and Talent Acquisition.
* Support manpower planning based on store productivity and business requirements.
* Monitor employee performance, attendance, attrition, and retention.
* Identify high-potential employees and support internal career development.
* Ensure effective onboarding and training of new team members.

Customer Experience

* Ensure a consistently premium customer experience across all stores.
* Monitor customer feedback and address escalated customer concerns.
* Ensure teams maintain high standards of grooming, product knowledge, selling skills, and customer engagement.
* Drive customer retention and relationship-building initiatives.

Inventory & Store Controls

* Monitor stock availability and ensure optimum inventory levels across stores.
* Coordinate with inventory and supply chain teams for stock movement and requirements.
* Monitor stock ageing, fast-moving and slow-moving products, and inventory-related gaps.
* Ensure adherence to company processes related to stock, cash, billing, and store controls.
* Identify and escalate operational risks or discrepancies promptly.

Market & Competitor Understanding

* Stay updated on local market trends, customer preferences, and competitor activities.
* Understand the competitive retail environment across Ahmedabad.
* Identify opportunities for improving store performance and strengthening Just In Time's market presence.
* Share relevant market insights and recommendations with senior management.

Reporting & Review

* Prepare and present regular cluster performance updates to senior management.
* Track store-wise sales, targets, productivity, manpower, conversion, inventory, and other relevant KPIs.
* Conduct regular reviews with Store Managers and follow up on agreed action plans.
* Provide data-driven insights and recommendations for improving cluster performance.

Requirements & Qualifications

* Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.
* 8+ years of experience in retail sales and operations.
* Strong experience in managing multiple stores / a retail cluster.
* Experience managing and developing Store Managers and large retail teams.
* Proven experience in achieving sales targets and improving store productivity.
* Strong understanding of retail KPIs, sales conversion, ATV, UPT, productivity, and customer experience.
* Strong leadership and people-management skills.
* Excellent communication, stakeholder management, and problem-solving abilities.
* Strong analytical and business acumen.
* Experience in premium/luxury retail, watches, jewellery, fashion, lifestyle, or other high-value retail categories will be preferred.
* Willingness to travel across Ahmedabad and nearby locations as required.

Key Success Measures

* Cluster sales achievement
* Store-wise target achievement
* Store productivity and conversion
* Average Transaction Value (ATV) and UPT
* Store Manager performance
* Customer experience and service standards
* Team stability and attrition
* Inventory and operational controls
* New store launch and ramp-up performance