Cluster Manager

Role Objective

To support front Retail forces via Store operation excellence programs to ensure increasing stores productivity and profitability.

On a typical day you will drive the following

• To ensure the delivery of operational KPI, sales and profitability plan across stores and review KPI’s periodically. Effectively manage and review the P&L of all the stores to optimize store profitability.
• Create and execute strategies on smooth and timely store roll outs, branding and advertisements. Optimize hiring of manpower in line with the business plans and store roll out.
• Ensure standardization and brand essence is maintained at all stores.
• To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures.
• To identify underperforming stores and develop a business plan to address and manage issues effectively.
• Coaching the store manager and staff on performance improvement. Work on individual store – improvement plan.
• Manage costs, overheads and all factors affecting the profitable performance of the business.
• Plan and implement retail store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction and appearance image.
• Liaise with external agencies (brand principals) and authorities as necessary (Training, Marketing & PR)
• Seek and continuously develop knowledge and information about competitor’s activity, tactics, offers and utilize the information to maximize business opportunity.