Cluster Manager (E-Commerce)

About us

📍 Location: Silom Office (BTS Saint Louis / Chong Nonsi / Surasak)
🕘 Workdays: Monday – Friday | 9:00 AM – 6:00 PM

Ripples is Thailand’s leading TikTok and social commerce agency, ranked #1 in GMV out of 300+ partners. We provide end-to-end e-commerce solutions—from strategy and content creation to live selling and performance marketing—primarily across TikTok, Shopee, and Lazada. In just one year, we’ve scaled from 20 to 200 people, partnering with top local and global brands to shape the future of how products are discovered and sold online.

The Role

As a Cluster Manager, you will oversee a group of account executives, associates, and managers managing a substantial portfolio of brand partners. You’ll be responsible for ensuring team performance, driving client satisfaction, and managing the cluster’s profitability. This is a high-impact leadership role, perfect for someone with strong people management, strategic thinking, and commercial skills.

Key responsibility

• Team Management: Lead and mentor a team of account executives, associates, and managers, ensuring their performance aligns with company objectives and KPIs.
• Performance Tracking: Monitor and analyze the performance of the cluster, identifying areas for improvement and implementing corrective actions.
• Client Relationship Management: Build and maintain strong relationships with key clients, ensuring their satisfaction, loyalty and delivering business performance.
• Financial Management: Oversee the financial performance of the cluster, ensuring profitability and budget adherence.
• Cross-Functional Collaboration: Collaborate effectively with other departments (e.g., integrated marketing communication, digital marketing, live streaming production, graphic design) to deliver exceptional results in a timely manner.
• Talent Development: Identify and develop high-potential talent within the team, fostering a culture of continuous learning and growth.
• Problem-Solving: Address challenges and issues that arise within the cluster, providing timely solutions and guidance to the team.

Qualifications & Skills

• 5+ years’ experience in relevant sales and marketing, marketing and communication, e-commerce managers, key-account manager or other related roles.
• Data-focused, advanced Excel skills
• Strong understanding of e-commerce landscape such as Shopee, Lazada, TikTok or in Creative/ Marketing agency
• Good communication and client facing skills
• Able to communicate well in English