Cluster Manager, Facility Management

Our client is a well established REIT listed on SGX with a portfolio of more than 20 industrial properties in Singapore and a market capitalization of more than S$1 billion. They are seeking a dynamic individual to join them as the Cluster Manager of the Facility Management team.

You will be responsible for the overall operational performance of the assigned portfolio and lead a team of Property Executives and/or Technicians. The role requires a hands-on and commercially minded facilities professional who can manage multiple sites, contractors and stakeholders effectively.

The Role

Portfolio & Building Operations

• Take overall responsibility for the operational and maintenance standards of the assigned properties.
• Ensure all building systems, equipment, facilities and common areas are properly maintained and operating effectively.
• Plan and monitor preventive maintenance programmes and ensure maintenance issues are addressed promptly.
• Oversee repair works, minor improvement projects, AEIs and other building-related works from planning through completion.
• Manage consultants, contractors and service providers to ensure works are delivered safely, efficiently and to the required standard.
• Develop annual OPEX and CAPEX budgets and monitor actual expenditure against approved budgets.
• Review costs, quotations and contractor rates and identify opportunities for operational and cost efficiencies.
• Support the Contract & Procurement function in contractor evaluation, tender exercises and contract recommendations.
• Ensure procurement and payment processes comply with established company policies and procedures.
• Work with the Asset Management team on building improvement, asset enhancement and cost optimisation initiatives.

Compliance, Safety & Risk Management

• Ensure the assigned properties comply with all applicable statutory requirements, licences and regulatory obligations.
• Coordinate the CERT team and monitor the timely renewal of relevant statutory licences and permits.
• Ensure building activities and contractor works comply with Workplace Safety and Health (WSH) requirements.
• Monitor contractors and service providers to ensure works are carried out in accordance with approved procedures and guidelines.
• Maintain a high level of operational readiness and minimise audit findings and compliance gaps.

Tenant & Stakeholder Relations

• Develop and maintain positive working relationships with tenants and promptly attend to property-related matters.
• Oversee tenant inspections, handover and takeover activities, defect rectification and other tenancy-related requirements.
• Manage and monitor the Permit-to-Work process for works carried out within the properties.
• Coordinate with tenants, consultants, contractors and internal teams to ensure works are completed smoothly and with minimal disruption.

Reporting & Administration

• Prepare and submit accurate and timely operational, maintenance and management reports.
• Ensure all maintenance activities are properly recorded and tracked against the preventive maintenance programme.
• Maintain complete documentation relating to service reports, delivery orders, invoices, maintenance works and contractor activities.
• Ensure records are readily available for management review, audit and compliance purposes.

People & ESG

• Lead, coach and develop the Facilities Management team under your supervision.
• Allocate responsibilities effectively and ensure the team maintains high standards of service and building operations.
• Drive a strong culture of safety, accountability and continuous improvement.
• Identify and implement practical ESG initiatives relating to building operations, energy efficiency and facilities management.

What We Are Looking For

• Degree or Diploma in Mechanical/Electrical Engineering, Building Services, Facilities Management, Real Estate Management or a related discipline.
• At least 5 years of relevant facilities management experience.
• Minimum 2 years of experience managing a portfolio, cluster or multiple properties/sites.
• Experience managing industrial buildings or large-scale facilities will be advantageous.
• Experience in AEIs, major CAPEX projects or building improvement works is preferred.
• Good understanding of M&E systems and practical troubleshooting experience.
• Experience in reviewing project costs, contractor quotations and service rates.
• Good knowledge of Singapore Standards, Codes of Practice and applicable statutory requirements for building services and tenancy works.
• Strong leadership and stakeholder management abilities.
• Excellent communication and interpersonal skills.
• Highly organised, detail-oriented and able to manage competing priorities.
• Resourceful and capable of making decisions independently with minimal supervision.
• Proficient in Microsoft Office applications.
• Comfortable responding to urgent building or facilities-related matters outside normal working hours when required.

Working Hours

5.5-day work week, alternate Saturdays

Monday to Friday: 9:00am – 6:00pm
Alternate Saturday: 9:00am – 1:00pm

As this is a roving position, the successful candidate will be required to travel between properties within the assigned portfolio.

Application

Interested candidates are invited to submit their CV to [email protected].

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.