Cluster Operations Lead - ICT (Cikarang)

Role Purpose

The Cluster Operations Lead – ICT isresponsible for end-to-end operational performance, technical reliability, andgovernance of ICT infrastructure across multiple data centre sites within adefined cluster. The role combines strong hands-on technical expertise in datacenter technology operations with leadership of site and cluster operations toensure high availability, performance, and compliance with client andorganizational standards.

Key Responsibilities

1. ICT Operations & Service Continuity

• Lead incident, problem, and changemanagement aligned to ITIL practices
• Troubleshoot complex, non-standard faultsacross servers, networks, and systems
• Support root cause analysis and implementpreventive measures
• Ensure BCP/DR plans are maintained andtested

2. Technical Leadership & EngineeringOversight

• Act as technical authority for ICTsystems and infrastructure decisions
• Provide hands-on expertise in serverhardware, GPU infrastructure, Linux systems, and network environments
• Oversee lifecycle management, upgrades,and technical standards adherence
• Maintain accurate system documentationand asset records

3. Cluster Operations & Governance

• Coordinate operations across multipledata center sites
• Drive operational governance, changecontrol, and escalation management
• Optimize DCIT operational processes anddrive continuous improvement
• Support commissioning, handover, andlarge-scale data center delivery

4. Team Leadership & CapabilityBuilding

• Lead and develop technical teams acrosssites
• Define KPIs, assign tasks, and ensureeffective workforce planning
• Provide technical training, mentoring,and capability development
• Ensure effective escalation paths andcoverage models

5. Vendor & Stakeholder Management

• Act as primary ICT interface for clients,vendors, and auditors
• Collaborate with Facilities, Security,and project teams
• Manage regional initiatives involvingmultiple teams and stakeholders

6. Risk, Compliance & Security

• Ensure cybersecurity, patching, andaccess controls are enforced
• Support audits, risk assessments, andcompliance activities

Skills & Experience Required

• Strong hands-on experience in data centerICT environments
• Deep knowledge of server hardware, GPUdevices, and Linux systems
• Strong understanding of large-scalenetwork architecture and troubleshooting
• Proven experience in managing multi-siteoperations and teams
• Strong analytical, troubleshooting, anddecision-making capabilities
• Experience in data center commissioningand operations optimization

Qualifications

• Bachelor’s degree in IT, Engineering, orrelated field (preferred)
• ITIL certification or equivalentoperational framework knowledge
• Relevant technical certifications (e.g.,CCNP, CISSP, VMware, Microsoft, AWS) are advantageous

Experience Level

• 8–12+ years in ICT/data center operations
• 3–5+ years in leadership roles managingcomplex or regional operations