Cluster Operations Lead (ICT)

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Key Responsibilities:

• Provide leadership, guidance, advice, coaching, and direct support, where required, to deliver best-practice selection, training, assessment, recognition/reward, and appraisal systems.
• Deliver effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad hoc reporting, and other publications, as appropriate.
• Create a learning environment on site by providing appropriate training and development planning for each member of CBRE staff, ensuring basic training needs are met, employees are fully competent in their roles, and they are able to reach their full future potential.
• Manage talent to ensure an appropriate training plan and career progression path is identified for each team member.
• Plan work ahead, manage work daily on the ground, communicate work-related issues to key stakeholders, and measure performance in completing work on time, including staff performance.
• Effectively lead management-related activities, including regular management meetings, development of operational procedures, fostering good client relationships, and providing services to the highest standards.
• Take overall responsibility for the day-to-day management of the Data Centre Critical Environment Operations team within the specified sites.
• Manage annual contract budgets and accounts, produce site-related financial, activity, and statistical reports as requested, and provide input into regular management reports, budget submissions, and reviews.
• Act as the point of contact during significant events or multi-discipline technical escalations within the specified sites.
• Participate in business continuity plans involving the team, as necessary.
• Ensure data centre operations and CBRE business policies and processes are effectively communicated, implemented, and adhered to at your sites within the contract.
• Ensure healthy and safe working conditions, and that both client and CBRE health and safety policies and processes are effectively implemented and regularly reviewed across CBRE and subcontractor activities.
• Build and maintain a safety-conscious team culture focused on continuous improvement.
• Ensure optimum staffing structures across contracts, balancing cost reduction with service excellence and equipment reliability and availability, and ensuring structures can support workload peaks and troughs as well as disaster recovery.
• Ensure post holders are fully competent and effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training and development plans are produced and implemented.
• Ensure all absences are fully covered by suitably trained and experienced staff to maintain 24/7 coverage.
• Ensure appropriate control systems are in place to meet statutory, policy, and contractual commitments.
• Plan and schedule all maintenance subcontractor works and repairs, and ensure all related accounts and documentation are kept current and up to date on a monthly basis.
• Ensure all subcontractors deliver a quality, competent service and meet all contractual obligations.
• Liaise with global peers to ensure consistency across accounts and compliance with client standards and best practice.

Requirements:

• Bachelor's degree in Engineering, Facilities Management, or a related field.
• At least 5–8 years of experience in critical facilities or data centres.
• Knowledge and experience in critical systems such as UPS, generators, electrical distribution systems, cooling systems, and building management systems.
• Strong leadership, people management, and communication skills in both English and Thai.
• Ability to manage and develop relationships with clients and subcontractors.
• Experience in managing budgets and delivering financial results.
• Knowledge of health and safety regulations and best practices.
• Ability to manage multiple tasks and projects simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Professional certification in facilities management or a related field is desirable.