Cluster Trainer - Retail

Job Role: Cluster Trainer - Retail

Job Summary:

We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.

Job Location: Chennai, Madurai, Vellore, Bangalore, Mangalore, Hyderabad

Job Description: Responsibilities and Duties

Training Delivery

• Conduct induction and onboarding programs for new hires.
• Deliver structured classroom and on-the-job training across multiple stores.
• Facilitate training on Customer Service Excellence, Sales Techniques & Conversion Skills, Product Knowledge, Grooming & Professional Etiquette, Billing Processes & SOP Compliance, and Store Operations.

Capability Development

• Enhance frontline sales and customer engagement skills.
• Coach store staff on selling behaviour and customer interaction.
• Support Store Managers in team capability building.
• Conduct periodic refresher and upskilling programs.

Training Needs Identification

• Assess skill gaps through store visits and performance observation.
• Collaborate with Regional and Store Managers to identify development needs.
• Recommend targeted training interventions aligned with business goals.

Performance Coaching

• Provide on-floor, real-time coaching to retail employees.
• Observe customer interactions and give constructive feedback.
• Support underperforming stores with focused training initiatives.

Training Operations & Execution

• Plan and manage training calendars across the cluster.
• Maintain attendance records and training documentation.
• Track training effectiveness and employee progress.
• Ensure adherence to training compliance standards.
• Prepare and submit training reports and dashboards.

Field Engagement

• Travel extensively across assigned stores for training delivery and coaching.
• Be flexible to work on weekends based on business needs.

Required Experience, Skills, and Qualifications:

• 2 to 3 years of experience in Retail Training / L&D / Sales Training, preferably from Apparel / Textile / Fashion / Retail.
• MBA or any relevant degree.
• Willing to travel extensively across assigned locations.

Employee Benefits:

PF || Bonus || Gratuity || Leave Salary || Group Mediclaim Insurance (Self) || Group Personal Accident Coverage || Uniform

Email your resume to: [email protected]