Cluster VM Head

1. Store & Company Induction

• Conduct and facilitate store team induction and ensure employees understand store processes and responsibilities.
• Understand company policies, HR guidelines, Code of Conduct, POSH, grooming standards, biometric systems, and Darwin platform.
• Develop a thorough understanding of store structure, business operations, and company overview.

2. Visual Merchandising (VM)

• Plan and execute VM displays in accordance with brand guidelines and store requirements.
• Manage window displays, merchandise presentation, department layouts, and VM assets.
• Prepare and maintain VM checklists to ensure consistent store standards.
• Plan and execute End of Season Sale (EOSS) VM activities.
• Prepare weekly VM reports and presentations.
• Ensure effective planogram implementation and department-wise merchandise presentation.
• Monitor VM execution and identify opportunities for improvement.

3. Department & Category Induction

• Conduct department-wise and category-specific induction for store teams.
• Ensure team understanding of category requirements, product presentation, and VM standards.
• Communicate and monitor Key Result Areas (KRAs) related to VM and store presentation.
• Maintain and review category-wise and VM reports.

4. Purchase & Ordering Process

• Manage the online Purchase Order (PO) and ordering process for VM requirements.
• Coordinate with relevant stakeholders for PO creation, approvals, and bill submission.
• Ensure timely submission and processing of invoices and supporting documents.
• Maintain records of Year-to-Date (YTD) and Month-to-Date (MTD) VM expenditure.

5. Accounts & Financial Management

• Coordinate with Accounts for PO, provisions, VM budgets, MIS, expenses, and petty cash.
• Ensure accurate and timely bill submission and documentation.
• Manage and follow the VRF (Vendor/Request/Finance-related) process as applicable.
• Monitor VM expenditure against the approved budget.
• Prepare and maintain expense and budget-related reports.

6. Administration & Maintenance

• Coordinate with the Admin and Maintenance teams for store-related requirements.
• Monitor and maintain VM assets and ensure their proper utilization.
• Ensure store fixtures, VM materials, and related assets are maintained in good condition.
• Follow up on maintenance requirements and ensure timely resolution.

7. Store Business & Commercial Understanding

• Develop a strong understanding of store business performance and commercial objectives.
• Understand category allocation and its impact on store sales and customer experience.
• Analyze and monitor MS (Merchandise/Sales, as applicable) reports.
• Track and support WGC-related store/business activities.
• Align VM activities with store business priorities and commercial requirements.

Key Skills & Competencies

• Visual Merchandising and Store Presentation
• Retail Store Operations
• Merchandise Planning & Presentation
• Budget & Expense Management
• Purchase Order and Billing Processes
• MS Excel and PowerPoint
• Reporting and MIS
• Cross-functional Coordination
• Attention to Detail
• Planning and Execution
• Strong Communication Skills
• Understanding of Retail Business & Commercial Operations

Key Deliverables

• Effective implementation of VM standards across the store.
• Timely execution of window, department, and promotional displays.
• Accurate VM reports, checklists, and weekly presentations.
• Timely PO, billing, approval, and expense documentation.
• Effective monitoring of VM budget and expenditure.
• Proper maintenance and utilization of VM assets.
• Consistent coordination with Store, VM, Accounts, Admin, and Maintenance teams.
• Support for overall store business performance through effective VM and store presentation.