CMA/Scribe

Job Summary:

The Certified Medical Assistant/Scribe is an experienced professional who possesses strong collaboration and organizational abilities, demonstrates initiative, attention to detail, and sound judgment. In this role, the incumbent will provide assistance to the physicians and patients. As a scribe, the incumbent will also enter information into the electronic medical records system (Epic) at the direction of a physician or licensed independent practitioner. The incumbent will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion and Communication.

Job Responsibilities:

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
• Pre-visit organization of information, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
• Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
• Assisting physicians with examinations, procedures, and department-specific therapies.
• Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
• Preparing and labeling collected specimens, and ensuring timely delivery of specimens to appropriate designation.
• Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
• Entering orders in Epic as required.
• Assisting providers or other clinical staff with in-office procedures as requested.
• Notifying physicians and nurses of emergencies and performing first aid.
• May remove sutures or staples under the supervision of a physician or other appropriately licensed person, provided the patient is evaluated, at a minimum, immediately before the procedure by an appropriately licensed professional.
• Open sterile packages, under the continuous and direct supervision of an appropriately licensed and credentialed individual.
• CMAs may insert items into an autoclave and may remove sealed packages from an autoclave; the CMA must, however, be under supervision once opening the sealed package of autoclaved instruments (like opening a "sterile package".)
• Process, sterilize, and organize instruments as required.
• CMAs cannot perform:
• Set up or manipulate any sterile field.
• Perform pre-procedural preparation/disinfection (setting up a sterile field).
• Prepare and maintain medical charts.
• Copy and mail requests for medical records.
• Perform additional check-out functions such as scheduling, referrals, and additional tasks as needed.
• Prepare and maintain exam rooms (including stocking, organizing shelves and drawers, daily cleaning of counters and medical equipment). Notify management when supplies are low and need re-stocking.
• Assist providers with medical scribing to document patient’s medical records, including but not limited to medical/surgical history, medications, and allergies, applying attention to detail to produce accurate documentation in Epic as required. Adhere to protocols and processes as per the Scribe/Provider agreement.
• Accompany physician during consultation and examination as directed.
• Transcribe details of the interview and physical exam per physical instruction, utilizing medical terminology and documentation guidelines within the EMR.
• Complete all necessary documentation of the patient encounter in the medical chart, including entering orders as dictated by the physician.
• Maintain a list of patient tests, keeping track of results as they become available.
• Scan and file lab reports/test results and charts via electronic medical record, alerting the physician as laboratory or radiology results become available.
• Follow up on lab reports and track any missing or delayed studies.
• Perform additional specialty-specific duties as assigned and based on clinical operation needs.
• Other duties as assigned.

Please note: In some practices and based on operational need, the CMA may be required to perform full scope of front desk duties in conjunction with or in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling and related follow-up).

Job Qualifications:

• High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
• Must adhere to Scribe Provider agreement
• CMA must be certified by a credentialing body.
• Current BCLS/AED certification required.
• Ability to clearly summarize complex medical information in written form, including strong proficiency in spelling, punctuation, and grammar.
• Understanding of medical terminology, anatomy, and physiology, diagnostic procedures, pharmacology, and treatment assessments to the extent required to understand and accurately transcribe dictated reports. Ability to translate medical abbreviations into their expanded forms.
• Demonstrated proficiency and/or understanding of EMR systems.
• Candidate must demonstrate strong aptitude for detail, flexibility, adaption to change, and ability to work independently.
• Demonstrated proficiency with OSHA standards, including disposal of biohazard waste.
• Must demonstrate strong organizational and problem-solving skills. Ability to perform across multi- disciplinary and/or specialty areas while maintaining high productivity and a professional and service- oriented demeanor.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
• Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.
• Strong commitment to fostering diversity and equity.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
• Associate degree or additional academic coursework preferred.
• Certification as a Medical Scribe preferred.
• Multi-specialty experience in a high-volume setting preferred.
• Prior EMR experience, EPIC preferred.
• Minimum of one (1) year work experience in a medical/clinical setting preferred.

Pay: $22.71 - $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person