CMBD

Role : CMBD

Experience : 5 to 8 years

Location : Chennai and Kolkatta ,Pune

Key words :ServiceNow ITOM Modules ,CMDB ,Service Mapping ,Monitoring Tool Integrations

Roles and Responsibilities

• Administer ServiceNow ITOM Modules

• Manage and support Event Management, Service Mapping, CMDB, Cloud Management, and Orchestration modules.

• CMDB Governance and Maintenance

• Ensure configuration item (CI) data accuracy, relationship integrity, and CMDB health compliance.

• Service Mapping Management

• Create, maintain, and validate business service maps and application dependency mappings.

• Event Management Administration

• Configure event rules, alert correlation, deduplication, and noise reduction mechanisms.

• Monitoring Tool Integrations

• Maintain integrations with enterprise monitoring solutions such as Datadog, Splunk, Dynatrace, AppDynamics, and SolarWinds.

• Platform Health and Performance Monitoring

• Perform regular health checks, monitor system performance, and resolve ITOM-related platform issues.

• User Access and Security Administration

• Manage users, groups, roles, ACLs, and ensure compliance with enterprise security standards.

• Upgrade, Patch, and Release Support

• Plan, test, and support ServiceNow upgrades, patch deployments, and environment migrations.

• Reporting and Dashboard Management

• Develop operational dashboards and reports for CMDB health, service availability, event volumes, and KPI tracking.

• Documentation, Knowledge Transfer, and Continuous Improvement

• Maintain SOPs, runbooks, knowledge articles, and identify automation opportunities to improve operational efficiency.