F
Freelancer
CMDB
Skills
ITILServiceNowProcess Improvement
2 months ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
27 August 2026
What they need
Roles and Responsibilities :
- Design, implement, and maintain IT Service Management (ITSM) processes using ITIL framework.
- Integrate CMDB with ServiceNow platform to ensure accurate asset tracking and configuration management.
- Develop and execute ITSM workflows for incident, problem, change, and release management within the organization.
- Collaborate with cross-functional teams to identify areas for process improvement and optimize IT operations.
Job Requirements :
- 12-24 years of experience in IT Services & Consulting industry.
- Strong understanding of Configuration Management Database (CMDB) integrations with ServiceNow Discovery.
- Experience in implementing ITSM solutions using ITIL best practices.
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