CMDB: Service Mapping Lead

We are looking for a skilled professional to lead our Service Mapping team, responsible for managing and maintaining the Configuration Management Database (CMDB). The ideal candidate will have a strong background in IT services and experience with CMDB management.

Roles and Responsibility

• Lead the development and implementation of service mapping strategies to ensure effective IT service delivery.
• Manage and maintain the CMDB, ensuring data accuracy and integrity.
• Collaborate with cross-functional teams to identify and resolve issues related to service mapping.
• Develop and implement processes to improve service quality and efficiency.
• Analyze data to identify trends and areas for improvement in service delivery.
• Ensure compliance with industry standards and best practices for service mapping.

Job Requirements

• Strong knowledge of IT services and experience with CMDB management.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Effective communication and collaboration skills, with experience working with cross-functional teams.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail, with a focus on delivering high-quality results.
• Experience with service mapping tools and technologies, such as ITSM.

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