CMDB Servicenow Advisor

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: CMDB Servicenow Advisor

Location: PAN India

Work Type: Remote

Job Type: Full Time

• The Configuration, Discovery Service Mapping Engineer is responsible for designing, maintaining, and optimizing the ServiceNow CMDB ecosystem. The role ensures accurate configuration data, reliable discovery processes, and endtoend service mapping to support IT operations, governance, and automation initiatives.

Key Responsibilities

• ServiceNow CMDB Service Mapping Implement and maintain ServiceNow Service Mapping, CI relationships, and service models.
• CMDB Discovery Management Manage Discovery schedules, patterns, credentials, and integrations to ensure accurate CI population.
• CI Class Hierarchy Management Maintain CI class structures, relationships, and taxonomy across the CMDB.
• Identification Reconciliation Engine (IRE) Configure and optimize IRE rules to ensure clean, conflict free CI records.
• CMDB Data Modeling Design and enhance CMDB schema, CI attributes, and relationship models.
• CI Lifecycle Management Oversee CI onboarding, updates, retirement, and compliance with lifecycle policies.
• CMDB Health Governance Monitor and improve CMDB health metrics (completeness, correctness, compliance).
• Data Normalization Deduplication Implement normalization rules, deduplication logic, and data quality controls.
• Integrations Service Graph Connectors Manage integrations that enrich CMDB data from external systems.

Must Have Skills:

• ServiceNow CMDB Expertise Strong handson experience with CMDB design, CI classes, and relationship modeling.
• Service Mapping Ability to build and maintain application and infrastructure service maps.
• Discovery Integrations Deep understanding of Discovery patterns, probes, sensors, and Service Graph Connectors.
• IRE Configuration Experience configuring Identification Reconciliation rules.
• CMDB Health Management Ability to drive completeness, correctness, and compliance improvements.
• Data Quality Management Strong skills in normalization, deduplication, and CI data governance.
• Analytical Documentation Skills Ability to document models, processes, and data flows clearly.

Good to Have Skills

• ServiceNow Scripting JavaScript, Glide API, or Flow Designer for automation.
• ITOM Modules Familiarity with Event Management, Health Log Analytics, or AIOps.
• Cloud Discovery AWS, Azure, or GCP discovery and service mapping.
• ITIL Knowledge Understanding of ITIL processes related to CMDB and configuration management.

Experience

• 8 years of hands on experience in ServiceNow CMDB, Discovery, or Service Mapping roles.

Education:

• Bachelor s degree in computer science, Information Technology, or related field (or equivalent experience).

TekWissen Group is an equal opportunity employer supporting workforce diversity

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.