CMS & ATM Application Support Specialist

Valleysoft is a regional IT services provider delivering enterprise technology, application development, process management, and IT support solutions to clients worldwide. Working across the Information Technology and Services sector, the company supports complex business environments where reliable systems, strong operational control, and responsive support are essential to day-to-day performance.

This role is focused on maintaining the stability and performance of card management and ATM-related applications in a banking and payments environment. As a CMS & ATM Application Support Specialist, you will play a key part in resolving production issues, supporting critical transaction flows, and working closely with technical and operational teams to keep payment services running smoothly.

Responsibilities

• Provide L2/L3 production support for Card Management Systems and ATM-related applications.
• Troubleshoot issues across card issuance, activation, PIN services, limits, blocking and unblocking, reissuance, and transaction processing.
• Analyze ISO 8583 messages and end-to-end transaction flows across ATM, POS, e-commerce, and contactless channels.
• Investigate authorization, clearing, reversal, reconciliation, and settlement issues.
• Support integrations between CMS, ATM/POS systems, payment platforms, and core banking systems.
• Analyze transaction and application logs to identify root causes.
• Coordinate with infrastructure, middleware, database, security, application, and payment scheme teams.
• Support production releases, changes, post-deployment validation, and operational documentation.
• Ensure incidents are resolved within SLAs and participate in on-call or shift-based support as needed.

Requirements

• 2+ years of experience supporting CMS, ATM, or payment applications in banking environments, including L2/L3 production support for business-critical systems.
• Hands-on production support experience with a Card Management System and practical troubleshooting experience with an ATM/POS transaction processing or switching platform.
• Strong experience analyzing ISO 8583 messages, including authorization, reversal, and clearing flows, with the ability to trace failed transactions end-to-end through application and server logs.
• Experience supporting integrations between CMS, ATM/POS, payment systems, and core banking systems.
• Strong SQL skills using Oracle and/or SQL Server.
• Experience with ticketing or incident management tools and structured incident, problem, and change-management processes.
• Hands-on experience with an ATM/POS switch such as ACI Base24, Postilion, or a similar platform.
• Eligibility to work in Egypt.
• Availability to work rotating shifts, including overnight, weekend, and public-holiday coverage, and to participate in an on-call roster.
• Ability to respond to high-priority production incidents outside normal business hours when required.
• Experience with a Card Management System such as Way4, VisionPLUS, TietoEVRY, or a similar platform is a plus.
• Experience with Thales PayShield 9000/10K or an equivalent HSM is a bonus.

Benefits

• Private Health Insurance
• Training & Development