CMS Processing Manager

We have an urgent requirement for CMS Processing Manager for our client in Bahrain Strong experience of Card Management Systems (CMS) and card payment processing(Must) Manage 24x7 L1 and L2 support for card systems(Must) Hands-on understanding of payment switching and transaction processing(must) Strong understanding of ISO 8583 messaging and payment transaction flows(Must) Experience in Risk, PCI DSS, internal risk, Compliance & Business Continuity(Must) Experience Working With Visa And Mastercard Payment Networks(Must) Experience in Rest API, Microservices, cloud (Must) Key Responsibilities Payment Processing & Production Operations

• Lead and manage 24x7 L1/L2 production support for Card Management Systems (CMS), payment processing and switching platforms.
• Ensure high availability, stability, scalability, and performance of critical card and payment processing applications.
• Monitor end-to-end transaction flows across authorization, switching, acquiring, clearing, settlement, reconciliation, and statement processing.
• Monitor transaction volumes, throughput, system performance, and operational health across multiple payment channels.
• Ensure achievement of defined SLA/KPI targets, including system availability, response time, transaction throughput, incident resolution, and service performance.
• Maintain high-availability targets of 99.9%+ for business-critical payment platforms.
• Identify performance bottlenecks, capacity constraints, and potential points of failure and drive appropriate remediation.

Incident, Problem & Service Management

• Lead the resolution of P1/P2 critical incidents impacting card and payment transaction processing.
• Establish effective incident escalation, communication, and stakeholder-management processes.
• Drive detailed Root Cause Analysis (RCA) for major incidents and ensure implementation of permanent corrective and preventive actions.
• Manage problem management activities and track recurring incidents to closure.
• Provide regular service health, availability, incident, and performance reports to senior management and business stakeholders.

Payment Networks & Vendor Management

• Act as a key technical and operational interface with Visa, Mastercard, payment processors, technology vendors, and third-party service providers.
• Coordinate network-related incidents, certifications, upgrades, changes, and operational activities.
• Manage vendor performance against agreed SLAs, KPIs, and contractual commitments.
• Drive issue resolution and escalation with external partners when required.

Technical & Platform Responsibilities

• Provide technical oversight across payment switching, CMS, card issuance, transaction processing, and payment integration platforms.
• Ensure efficient integration and transaction processing using ISO 8583, APIs, microservices, and other payment interfaces.
• Support card payment capabilities including ECOM, tokenization, card issuance, acquiring, switching, and VAS services.
• Drive platform performance optimization, scalability, capacity planning, and technical service improvements.
• Contribute to modernization initiatives involving microservices, APIs, cloud platforms, and digital payment technologies.
• Support migration and transformation initiatives involving critical payment-processing platforms.

Risk, Compliance & Business Continuity

• Ensure payment platforms and operational processes comply with PCI DSS, internal risk policies, information-security standards, and applicable regulatory requirements.
• Support internal and external audits and ensure timely closure of audit observations.
• Identify operational and technology risks and implement appropriate mitigation measures.
• Ensure appropriate controls are in place for critical payment applications and production environments.
• Support Business Continuity Planning (BCP), Disaster Recovery (DR), and resilience testing activities.
• Ensure readiness for business continuity and disaster recovery scenarios impacting payment processing.

Leadership & Stakeholder Management

• Lead, mentor, and manage technical support teams responsible for critical payment-processing platforms.
• Establish operational processes, technical standards, and best practices for production support.
• Act as the primary point of contact for Business, Operations, Technology, Risk, Compliance, and external payment partners.
• Drive continuous service improvement, automation, operational efficiency, and reduction of recurring incidents.

Skills: transaction processing,processing,cms