客户经理

该职位来源于猎聘 Role Qualification:

• Work Location: Shanghai (weekly client site across Shanghai for 1 or 2 days, LTIMindtree Shanghai office and 2 days minimum at a client office near Shanghai)
• Native Chinese, Bachelor’s degree
• 8-10 years of relevant working experience in IT services companies for managing Clients and projects delivery
• Exposure to technologies in Digital, ERP, CRM, Data and Cloud.
• Working experience in Fixed price programs, Service delivery, ITIL framework, PMP processes
• Program/Project escalation management experience and People management skills
• Multi-cultural environment, ability to work with global peers including offshore teams.
• Excellent communication, presentation skills in English
• Familiar with the sales process | Proposal response, proposal defense, SoW, Pricing, contracting
• Operational aspects | Revenue tracking, margin, Process improvements, billing/invoicing and receivables
• Hiring for the projects by collaborating, coaching the Talent Acquisition team
• Lead the team to consistently meet SLA targets while upholding high standards of professionalism
• Ability to manage team in critical situations and drive holistic engagement. Detailed responsibilities:
• Client Engagement & Relationship Management
• Serve as the major point of contact for client stakeholders across managed accounts for projects delivery to ensure client satisfaction.
• Build and maintain strong, trust-based relationships with client leadership, including regular cadence meetings and executive updates.
• Proactively identify client needs and align LTIMindtree’s services to meet evolving expectations.
• Establish mechanisms for regular client feedback and satisfaction tracking.
• Serve as a reliable bridge between LTIMindtree and client stakeholders, fostering long-term partnerships.
• Co-ordinate between client facing and operations teams to resolve client issues/escalations.
• Business Ownership & Account Growth
• Account growth, profitability and operational metrics.
• Own the business outcomes of service delivery, navigating matrix structures with initiative and clarity.
• Use delivery touchpoints to expand collaboration and deepen client relationships.
• Maintain regular updates with leadership and escalate issues with clarity and context.
• Resource & Team Management
• Recruit or allocate appropriate delivery resources based on project scale and complexity. Ensure team availability and readiness.
• Motivate and manage the team, fostering collaboration and accountability. Set clear goals, provide support, and foster a high-performance culture.
• Handle underperformance or transitions with professionalism and client-centricity.
• Promote harmony, stability, and growth within the account delivery team.
• Delivery Governance
• Collaborate with the delivery teams to ensure the projects are progressing well as per Client needs, SOWs
• Proactively manage risks (Delivery, resource) and ensure adequate mitigation plans are in place
• Delivery governance with Clients